Sales Operations Analyst

Dolby; Mumbai; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Dolby is seeking a Sales Operations Analyst in Mumbai to support the Entertainment and Automotive Sales team by managing operational processes and ensuring compliance. This role demands strong analytical skills and collaboration with various teams.

The candidate will engage with licensees, manage licensing agreements, and utilize AI tools for optimizing sales processes. A Bachelor's degree and 3 to 5 years of relevant experience are required, along with proficiency in Salesforce and Power BI.

Qualifications

• 3 to 5 years of experience in sales operations or a similar analytical role.
• Excellent written and verbal English language skills.
• Working knowledge of AI-powered analytics platforms.

Responsibilities

• Manage operational processes and ensure compliance in sales workflows.
• Engage with licensees and manage licensing agreements.
• Drive continuous improvement through new AI capabilities.

Skills

Analytical skills

Attention to detail

Collaboration

Proficiency in Excel

Salesforce

Data management tools

AI-powered analytics platforms

Education

Bachelor’s degree in business, finance, or a related field

Tools

Salesforce

Power BI

Job description

Job Overview

The Sales Operations Analyst will support the Entertainment and Automotive Sales team by managing operational processes, ensuring compliance, and driving efficiency across sales workflows. This role requires strong analytical skills, attention to detail, and the ability to collaborate effectively with cross‑functional teams including account managers, engineering, finance, legal and compliance teams.

The role will include providing back‑office support to allow sales managers to focus on premium business executions whilst co‑coordinating with regional liaison support offices and providing customer support for other customer accounts globally.

The Analyst is also expected to leverage AI‑powered tools, automation, and data intelligence to optimise sales processes, improve data accuracy, and enhance decision‑making.

Key Responsibilities

Customer Service & Licensing Management

• Engage with licensees in India, MEA, Europe & SEA (inquiries, customer onboarding, vendor set up etc.)
• Manage licensing agreements & royalty reporting processes.
• Attend in‑person meetings.

Administration, Data Analysis & Reporting

• Work closely with the Finance team (forecasting, revenue analysis, payment tracking).
• Maintain accuracy and consistency of data in Salesforce and Power BI systems.
• Build BI reports to support sales insights, revenue tracking, and operational KPIs.
• Assist in preparation of sales data for quarterly business reviews (QBRs) for the IMEA CP leader.

Process Optimization

• Drive continuous improvement through experimentation with new AI capabilities in CRM, contract management, and customer engagement.

Office Administration

• Manage assets and inventory of demo equipment and track its movement.
• Manage merchandising requirements of the region.
• Assist with vendor payments for Outside Marketing spend.
• Assist with arranging customer meetings and demos in the Mumbai office.
• Occasionally assist with travel arrangements when demo equipment is being used for launches.

Qualifications

• Bachelor’s degree in business, finance, or a related field.
• Excellent written and verbal English language skills.
• 3 to 5 years of experience in sales operations or a similar analytical role, preferably with a focus on the entertainment and automotive industries.
• Strong proficiency in Excel, Salesforce and data management tools.
• Working knowledge of AI‑powered analytics platforms (e.g., Power BI Copilot, or equivalent).
• Based in the Mumbai area; ability to travel.

Additional Requirements

• Ability to work independently and as part of a team in a fast‑paced environment.
• Proven ability to manage competing priorities and context‑switch effectively between regional duties.
• Experience working with diverse teams across different time zones (Europe, IMEA, SEA).
• Highly organized and detail‑oriented.
• Curiosity and willingness to continuously learn.
• Affinity for technologies and emerging digital tools.