Manager, Technical Services

Pure Storage, Inc.; Bengaluru; On-site; INR 2,500,000 - 4,500,000; Full time

Benefits offered by this job

Flexible time off

Wellness resources

Team events

Job summary

Pure Storage, Inc. seeks a Manager of Technical Services to lead and scale our 24x7 front-line engineering team in Bengaluru. You will mentor engineers, establish scalable workflows, and partner with Engineering, Product Management, and Global Support to improve reliability across storage environments.

The role emphasizes technical leadership, incident management, and strategic quality initiatives, with in-office work in Bangalore as the primary requirement.

Qualifications

• Proven ability to recruit, grow, and lead technical support teams in fast-moving tech environments.
• Strong incident management skills with triage of complex hardware and software issues.
• Experience operating in 24x7 support and driving process improvements.

Responsibilities

• Scale and develop a 24x7 front-line engineering team in Bengaluru to deliver rapid resolutions.
• Establish scalable workflows, shift schedules, and KPIs to improve service quality.
• Act as escalation lead for critical customer issues across multiple teams.
• Translate telemetry into actionable improvements and product feedback.

Skills

Team leadership

Incident management

Customer-focused

Cross-functional collaboration

Tools

Linux

VMware

Windows

ITIL/ITSM

Job description

We’re in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here, you lead with innovative thinking, grow along with us, and join the smartest team in the industry.

This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us.

THE ROLE

As the Manager of Technical Services, you will build, mentor, and scale our 24x7 front-line engineering team in Bangalore to deliver rapid, high-impact resolution for global enterprise customers. In this high-visibility role, you will partner closely with Engineering, Product Management, and Global Support teams to modernize support workflows and eliminate operational bottlenecks. Your mission is to cultivate a culture of technical excellence and continuous innovation, ensuring our customers experience seamless reliability across their storage environments.

WHAT YOU'LL DO

Scale and Develop Engineering Talent: Lead, coach, and empower a high-performing technical support team through tailored career pathing, rigorous performance management, and continuous technical upskilling.

Optimize 24x7 Operational Performance: Establish scalable operational workflows, shift schedules, and process improvements across the 24x7 array monitoring function to elevate resolution speed and service quality KPIs.

Orchestrate Cross-Functional Escalations: Serve as the escalation leader for critical customer issues, coordinating seamlessly with Engineering, Product Management, and Customer Success to deliver swift technical solutions.

Drive Strategic Quality Initiatives: Translate customer telemetry and operational insights into actionable documentation, proactive monitoring enhancements, and product improvement recommendations.

WHAT YOU BRING

Engineering People Leadership: Proven ability to recruit, grow, and inspire technical support or service delivery teams within high-growth, fast-paced technology organizations.

Incident Management & Technical Aptitude: Expertise in triaging complex hardware and enterprise software issues, paired with functional knowledge of enterprise operating systems (such as Linux, VMware, or Windows) and IT service management principles.

Operational Excellence & Agility: Strong track record of implementing process improvements, managing flexible 24x7 shift operations, and participating in leadership on-call rotations to maintain continuous service availability.

Cross-Functional Collaboration & Communication: Exceptional stakeholder management skills with the ability to navigate complex escalations and align business units around customer success.

Location: We are primarily an in-office environment and therefore, you will be expected to work from the Bangalore office in compliance with Pure’s policies, unless you are on PTO, or work travel, or other approved leave.

#LI-ONSITE

WHAT YOU CAN EXPECT FROM US:

• Innovation: We celebrate those who think critically, like a challenge, and aspire to be trailblazers.
• Growth: We give you the space and support to grow along with us and to contribute to something meaningful. We have been named Fortune's Best Workplaces in Technology™, Fortune's Best Workplaces in the Bay Area™, and certified as a Great Place to Work®!
• Team: We build each other up and set aside ego for the greater good.

And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events. Check out purebenefits.com for more information.

ACCOMMODATIONS AND ACCESSIBILITY:

Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this, contact us at [e-mail] if you’re invited to an interview.

OUR COMMITMENT TO A STRONG AND INCLUSIVE TEAM:

We’re forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isn’t just accepted but embraced. That’s why we are committed to fostering the growth and development of every person, cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership.

Everpure is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire.

Join us and bring your best.

Bring your bold.

Pure and simple.