Sales Officer

Idfc First Bank Limited; Kottayam; On-site; INR 200,000 - 360,000; Full time

Job summary

IDFC FIRST Bank in Kottayam is seeking a Sales Officer to drive customer acquisition and business growth. The role requires engaging prospective customers, explaining banking products, and converting leads into active accounts or loans, while coordinating with branch partners and ensuring compliance.

The position emphasizes meeting sales targets, delivering high-quality service, and maintaining strong relationships with new and existing customers in a fast-paced banking environment.

Qualifications

• Strong customer service and communication to engage customers ethically.
• Lead generation and channel sales experience to source new business.
• Sales operations experience to manage pipelines, documentation, and reporting.
• Knowledge of retail banking products with ability to explain features and benefits.
• On-site in Kottayam; comfortable with English and local language; basic digital/CRM tools.

Responsibilities

• Drive customer acquisition and business growth for IDFC FIRST Bank's products and services.
• Identify prospective customers, engage leads, and convert to active accounts or loans.
• Coordinate with branch and channel partners; ensure accurate documentation and compliance.
• Provide high-quality customer service and build trust-based relationships with customers.
• Meet assigned sales targets and track performance to enhance customer experience.

Skills

Customer Service

Communication

Lead Generation

Channel Sales

Sales Operations

Retail Banking Knowledge

Negotiation

Target Mindset

Education

Bachelor's degree in business/finance/commerce

Tools

CRM tools

Digital tools

Job description

Company Description

IDFC FIRST Bank is a fast-growing private bank in India, built on the principles of ethical, digital, and socially responsible banking. It offers a full suite of universal banking services across retail, MSME, rural, corporate, and wealth segments, supported by a modern, cloud-native technology stack that delivers fintech-grade customer experiences. The Bank serves over 40 million customers through inclusive banking initiatives, including support for women entrepreneurs, SMEs, and sustainable livelihoods, while maintaining strong ESG credentials. With a customer-first approach, it simplifies banking, waives fees on essential services, and adheres to high standards of corporate governance and regulatory compliance. Employees benefit from cutting-edge roles, growth opportunities, and a meritocratic culture designed to create long-term value.

Role Description

The Sales Officer is a full-time, on-site role based in Kottayam, responsible for driving customer acquisition and business growth for IDFC FIRST Bank's products and services. Day-to-day activities include identifying and engaging prospective customers, explaining banking products, and converting leads into active accounts or loans. The role involves managing sales operations, coordinating with branch and channel partners, and ensuring accurate documentation and compliance with internal policies and regulatory guidelines. The Sales Officer will provide high-quality customer service, resolve queries, and maintain strong, trust-based relationships with new and existing customers. The position requires meeting assigned sales targets, tracking performance, and contributing to the overall customer experience and reputation of the Bank in the local market.

Qualifications

• Candidates should possess strong Customer Service and Communication skills to engage customers effectively and provide transparent, ethical banking interactions.
• Candidates should possess Lead Generation and Channel Sales skills to source new business, work with partners, and expand the customer base.
• Candidates should possess Sales Operations skills to manage pipelines, documentation, and reporting accurately and efficiently.
• Candidates should have knowledge of retail banking products and services, with the ability to explain features and benefits clearly.
• Candidates should demonstrate target-oriented mindset, negotiation skills, and the ability to work in a fast-paced, customer-focused environment.
• Candidates should have a bachelor's degree in business, finance, commerce, or a related field; relevant sales or banking experience is preferred.
• Candidates should be comfortable working on-site in Kottayam, with proficiency in local language(s) and English, and basic digital/CRM tools.