Sales Manger - Hotel Industry only

Miros Hotels & Resorts; Kolkata District; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Miros Hotels & Resorts invites an experienced sales professional to drive revenue across corporate, MICE, leisure and travel trade segments for our hotel cluster. You will lead proactive and reactive sales, travel to target cities, and maintain key accounts through regular visits and reviews.

The role requires coordination with Reservations, Revenue and Operations to convert leads, prepare proposals, and strengthen brand presence at industry events.

Qualifications

• Experience in selling to corporate, MICE, leisure and travel trade clients.
• Proven ability to identify opportunities and convert leads into revenue.
• Strong communication and presentation skills.

Responsibilities

• Proactive sales: identify, develop, and acquire new corporate, MICE, leisure, and travel trade business for assigned hotel locations.
• Reactive sales: handle inquiries, prepare proposals, negotiate terms, and coordinate with internal teams to close deals.
• Multi-location/cluster management: manage sales activities across multiple properties and balance demand.
• Client relationship management: maintain key accounts and conduct regular visits and reviews.
• Travel & market representation: travel to target markets and represent the hotel at industry events.
• Reporting & administration: maintain CRM data and generate weekly/monthly sales reports.

Skills

Sales prospecting

Relationship management

Negotiation

CRM proficiency

Market research

Job description

Key Responsibilities

Proactive Sales

• Identify, develop, and acquire new corporate, MICE, leisure, and travel trade business for assigned hotel locations.
• Actively prospect through sales calls, cold calling, networking events, roadshows, exhibitions, and client meetings.
• Build and maintain strong relationships with corporate clients, travel agents, event planners, and key partners.
• Prepare and execute segment-wise sales plans aligned with revenue targets.
• Conduct regular market intelligence and competitor analysis.

Reactive Sales

• Handle incoming sales inquiries, leads within defined turnaround times.
• Prepare commercial proposals, rate contracts, and negotiate terms to maximize revenue.
• Coordinate with internal teams (Reservations, Revenue, Operations) to ensure seamless conversion of leads.
• Follow up on all leads to ensure high conversion ratios.

Multi-Location / Cluster Management

• Manage sales activities for multiple hotel properties across different locations.
• Balance demand across hotels to optimize occupancy and revenue.
• Represent all assigned hotels consistently during client interactions and promotions.
• Support central sales initiatives and cross-sell hotel properties within the cluster.

Client Relationship Management

• Maintain assigned key accounts and ensure account growth year-on-year.
• Conduct regular client visits and business reviews.
• Ensure high client satisfaction and repeat business.
• Resolve client issues proactively in coordination with hotel operations.

Travel & Market Representation

• Travel extensively to assigned cities and markets for sales calls and business development.
• Represent the hotel at industry events, trade fairs, and networking platforms.
• Strengthen brand presence in target markets.

Reporting & Administration

• Maintain accurate sales records, contracts, and client data in CRM systems.
• Prepare weekly and monthly sales activity and revenue reports.
• Monitor performance against targets and take corrective actions when required.