Sales Manager - Cochlear Implant Solutions & Upgrades (Kochi)

C71 Cochlear Medical Device Company India Private Limited (India); Bengaluru; On-site; INR 700,000 - 1,000,000; Full time

Job summary

C71 Cochlear Medical Device Company India Private Limited is seeking a Recipient Services Specialist to manage sales within the existing recipient base in Kochi, covering the entire Kerala region. This position focuses on revenue growth through strong relationships, ensuring clients maximize the benefits of Cochlear’s solutions.

The ideal candidate will have 5-7 years of sales management experience, a degree in Engineering or Science, and an MBA. The role reports to the Area Business Manager and involves significant interaction with clinics and recipients.

Qualifications

• 5-7 years of outstanding sales management experience in healthcare or relevant field.
• Excellent sales and influencing skills.
• Ability to travel as required by role (up to 60% of the time).

Responsibilities

• Drive services revenue growth through recipient engagement.
• Build relationships with recipients and clinics.
• Maintain accurate CRM data in Salesforce.

Skills

Sales management

Communication skills

Stakeholder relationship building

Commercial acumen

Education

Bachelor degree in Engineering/Science

Masters in Business Administration

Tools

Salesforce

Job description

Job Overview & Purpose

Cochlear is the global market leader in implant hearing solutions, committed to helping people hear and be heard.

The Recipient Services Specialist (Sales Manager) is a field sales role focused entirely on Cochlear's existing recipient base. Rather than acquiring new customers, you will drive revenue from the installed base through upgrades, bilateral solutions, accessories, and service plans. You will own your territory's commercial performance end-to-end, identifying upgrade‑eligible recipients, engaging them, partnering with clinics, and ensuring continued benefit from Cochlear's technology. The role is based in Kochi, covering the entire Kerala region, and reports to the Area Business Manager – Services.

Accountabilities

• Accountability 1: Own Services Revenue Growth & Recipient Lifetime Value

  Own and deliver territory‑level services revenue targets, including sound processor upgrades, sequential bilaterals, accessories, and service offerings. Execute structured territory plans to drive predictable and sustainable services growth. Actively manage revenue mix and opportunity flow to ensure consistent achievement of business objectives. Provide accurate forecasting, performance reporting, and insights. Operate with full compliance to Cochlear governance, quality, and commercial policies.

• Accountability 2: Strategic Recipient Engagement & Experience Ownership

  Own end‑to‑end recipient engagement strategy for the assigned territory. Build trusted, long‑term relationships with recipients through planned, high‑quality touchpoints. Lead informed, empathetic counseling on upgrades and bilateral hearing outcomes. Shape recipient decision‑making by clearly articulating the value of technology progression over time. Strengthen recipient satisfaction, advocacy, and loyalty through meaningful engagement experiences.

• Accountability 3: Upgrade & Sequential Bilateral Growth Leadership

  Own identification, prioritization, and activation of upgrade‑eligible and unilateral recipient pools. Design and execute focused upgrade and sequential bilateral programs aligned to South Asia priorities. Drive normalization of sequential bilateral adoption as a standard of care through recipient and clinic engagement. Monitor conversion performance and continuously refine engagement approaches to improve outcomes. Ensure timely follow‑up and disciplined execution to maximize opportunity realization.

• Accountability 4: Clinic Partnership & Services Enablement

  Build strong, value‑based partnerships with audiologists, therapists, and clinic teams. Enable clinics to confidently position upgrades, bilaterals, accessories, and service offerings. Collaborate with clinical teams to integrate services discussions into appropriate patient touchpoints. Represent Cochlear as a long‑term services partner to clinics supporting recipient journeys. Train clinicians to counsel recipients for upgrades and bilateral solutions. Engage with clinicians on clinical evidence of technology and bilateral benefits for recipients.

• Accountability 5: CRM, Pipeline & Cross‑Functional Collaboration

  Maintain accurate, current data on recipients, eligibility, opportunities, and engagement activity in Salesforce. Actively manage the services pipeline to provide clear visibility of territory performance. Ensure governance and data integrity across upgrade and bilateral registrations. Use analytics and insights to prioritize high‑value recipients and activities. Partner with Marketing, Clinical, Operations, and Customer Service teams to execute services initiatives. Support national programs, recipient campaigns, and process improvements. Contribute market and recipient insights to strengthen regional services strategy. Uphold Cochlear’s quality, compliance, and safety standards at all times.

Qualifications

• Bachelor degree in Engineering/Science and Masters in Business Administration or a related science field.
• 5-7 years of outstanding sales management experience in healthcare or relevant field.
• Excellent sales and influencing skills.
• Outstanding communication skills – oral, written and presentation.
• Good understanding of institutional, B2C and B2B sales processes with sound commercial acumen.
• Proven track record of building and nurturing stakeholder relationships – internal and external.
• Experience in creating successful business plans and sales plan objectives.
• Ability to travel as required by role (up to 60% of the time).

Location & Reporting

The Recipient Services Specialist will be based in Kochi and handle the entire Kerala region. Reporting to the Area Business Manager – Services. The role is an individual contributor.