Customer Engagement Associate

C71 Cochlear Medical Device Company India Private Limited (India); Mumbai; On-site; INR 350,000 - 550,000; Full time

Job summary

Cochlear is seeking a Customer Engagement Associate to join our Mumbai team for a 1-year, fixed-term, office-based role.

You will speak with adults experiencing hearing loss and families of children with hearing loss to understand their challenges and guide them through options, while staying connected with candidates as they consider next steps.

This role emphasizes empathy, connection, and support, coordinating with Cochlear representatives in the city for further guidance.

Responsibilities

• Speak with adults experiencing hearing loss and families of children with hearing loss, over the phone or virtually, to understand their challenges and needs.
• Draw on your own experience to connect, guide and help them navigate their options.
• Stay connected with candidates and support them as they consider their next steps.
• Connect suitable candidates with a Cochlear representative in their city for further guidance and support.

Job description

Cochlear is the global market leader in implant hearing solutions. Cochlear's mission is to help people hear and be heard. Around the world, more people chose a Cochlear-branded hearing implant system than any other. A Cochlear Implant is an electronic device that is surgically implanted under the skin near the ear that restores hearing to those who suffer from severe hearing loss. It’s an incredible piece of engineering and the only product in the world that restores a sense through technology. Imagine using your experience to help people around the world to hear again. Our mission is to help more people to hear. Your cochlear implant journey could help someone else begin theirs. If you are a cochlear implant recipient, you know what it is like to have questions, weigh your options and make a life-changing decision. Now, your experience could help another person or family navigate their choices with greater confidence.

We are looking for a Customer Engagement Associate to join our team in a 1-year, fixed-term, office-based role in Mumbai.

• Speak with adults experiencing hearing loss and families of children with hearing loss, over the phone or virtually, to understand their challenges and needs.
• Draw on your own experience to connect, guide and help them navigate their options.
• Stay connected with candidates and support them as they consider their next steps.
• Connect suitable candidates with a Cochlear representative in their city for further guidance and support.

We’re especially keen to hear from Cochlear implant recipients who enjoy connecting with people, communicate with empathy and confidence, and would like to use their own experience to make a difference in someone else’s life.

Cochlear’s mission is to help people hear and be heard.

As the global leader in implantable hearing solutions, Cochlear is dedicated to helping people with moderate to profound hearing loss experience a life full of hearing. We aim to give people the best lifelong hearing experience and access to innovative future technologies. We collaborate with the industry’s best clinical, research and support networks. That’s why more people choose Cochlear than any other hearing implant company.

Learn and grow with us as we tackle the most complex challenges in helping more people to hear and experience life’s opportunities.

How we recognise your contribution

We want Cochlear to be a place where our people truly enjoy coming to work. Through our internal programs and employee benefits, we aim to create an environment where our people will feel value and supported. Whether your focus is on continuous learning, professional development or simply finding an environment which enables you to thrive whilst balancing family or personal life commitments, then we have several programs in place to support you.

At Cochlear we value and welcome the unique contributions, perspectives, experiences, and backgrounds of our employees and aim to build a culture that celebrates and leverages these differences, creating a sense of belonging and enabling our people to realise their full potential.

Our growth is creating great opportunities! Our team is expanding and we want to hire the most talented people we can. Continued success depends on it.

We're the global leader in implantable hearing solutions. We have provided more than 600,000 implantable devices, helping people of all ages to lead full and active lives. We help people hear and be heard. We empower people to connect with others and live a full life. We help transform the way people understand and treat hearing loss. We innovate and bring to market a range of implantable hearing solutions that deliver a lifetime of hearing outcomes.