Product Specialist - Systems (Bangalore)

Cochlear; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Dynamic work environment

Growth opportunities

Exposure to strategic projects

Job summary

Cochlear is seeking a Product Specialist – Systems in Bengaluru, India, to drive the growth of cochlear implant systems through new patient acquisition and market expansion. This field-based role will focus on engaging with healthcare professionals, executing sales strategies, and developing new cochlear implant centers.

The ideal candidate will have at least 8 years of experience in sales within the healthcare industry, strong influencing skills, and an educational background in Engineering/Science and an MBA.

Qualifications

• 8+ years of outstanding sales and product specialist experience in healthcare or a relevant field.
• Excellent sales and influencing skills.
• Outstanding communication skills—oral, written, and presentation.

Responsibilities

• Drive systems sales performance to achieve revenue and volume targets.
• Engage with healthcare professionals to build relationships.
• Identify opportunities to develop new cochlear implant centers.

Skills

Sales skills

Communication skills

Influencing skills

Commercial acumen

Education

Bachelor’s degree in Engineering/Science

Master’s in Business Administration

Job description

Job Overview

The Product Specialist – Systems is a field‑based individual contributor role responsible for driving cochlear implant (CI) systems growth through new patient acquisition and market expansion across a large assigned territory. The position focuses on hospital‑ and clinic‑based systems selling, surgeon engagement, new center development, and disciplined execution of systems strategy defined by the Area Business Manager – Systems. It carries full accountability for systems sales execution and market expansion within the assigned geography and has no people management responsibility.

Accountabilities & Responsibilities

• Accountability 1: Drive Systems Sales Performance
  • Execute territory‑level systems sales plans to achieve assigned CI systems revenue and volume targets.
  • Drive new candidate acquisition through hospitals, implant centers, and clinician partnerships.
  • Identify and prioritize high‑potential accounts and surgeons to maximize systems penetration.
  • Progress sales opportunities from identification through closure using strong sales discipline.
  • Ensure full compliance with Cochlear pricing, governance, and regulatory requirements.
• Accountability 2: Account & Healthcare Professional Engagement
  • In partnership with the Area Business Manager, implement business and marketing plans to achieve system sales targets and revenue objectives.
  • Build and maintain strong professional relationships with ENT surgeons, audiologists, OR staff, and hospital stakeholders.
  • Effectively position Cochlear’s CI systems by articulating clinical value, technology differentiation, and outcomes.
  • Drive HCP engagement through clinical and product discussions.
  • Conduct product presentations and structured account reviews with hospital/institutional stakeholders.
  • Strengthen long‑term partnerships that drive sustained systems utilization.
  • Demonstrate exceptional sales and business acumen to identify market opportunities, competitive positioning, and customer needs.
  • Provide market intelligence and competitive information to develop effective approaches to current and potential customers.
  • Demonstrate value‑selling principles and strategic planning in sales execution.
• Accountability 3: New Center Development & Market Expansion
  • Identify, evaluate, and prioritize opportunities to develop new cochlear implant centers within the assigned territory.
  • Work closely with the Area Business Manager – Systems to onboard new hospitals, clinics, and surgeons into the Cochlear ecosystem.
  • Support new center activation by coordinating systems education, account setup, and internal stakeholder alignment.
  • Establish early systems momentum in new centers through focused engagement and execution support.
  • Build relationships with emerging surgeons and healthcare institutions to enable sustainable, long‑term systems growth.
  • Track new center onboarding progress, activation milestones, and systems contribution.
  • Strengthen regional referral pathways by collaborating with clinicians involved in candidate identification.
• Accountability 4: Drive Salesforce Utilization and Systems Pipeline Management
  • Maintain accurate and timely opportunity, account, and activity data in Salesforce.
  • Manage sales pipeline rigorously to deliver accurate forecasting.
  • Track surgeon engagement, account initiatives, and opportunity progression consistently.
  • Use CRM insights to prioritize high‑impact accounts and actions.
  • Participate actively in territory and pipeline reviews with the ABM – Systems.
• Accountability 5: Cross‑Functional Collaboration
  • Collaborate closely with Services, Marketing, Clinical, and Operations teams to support systems objectives.
  • Coordinate account initiatives and education activities aligned to systems strategy.
  • Enable seamless territory execution through proactive communication and planning.
• Team Role (Team Member)
  • Seek, share, and adopt ideas and best practices within and outside the company, embracing change introduced by others.
  • Develop new insights into solutions that result in organizational improvements, fostering creative thinking, innovation, and rational risk‑taking.
  • Follow relevant quality procedures to deliver quality products and services, supporting continuous improvement.
  • Contribute ideas on systems and process methods to improve deliverables.
  • Work safely, complying with all safety procedures, rules, and instructions, and report workplace hazards, incidents, or injuries to manager.

Qualifications

• Bachelor’s degree in Engineering/Science and Master’s in Business Administration or a related science field.
• 8+ years of outstanding sales and product specialist experience in healthcare or a relevant field.
• Excellent sales and influencing skills.
• Outstanding communication skills—oral, written, and presentation—with a sense of urgency.
• Good understanding of institutional, B2C, and B2B sales processes along with sound commercial acumen.
• Experience collaborating within teams in a multi‑national organization.
• Proven track record of building and nurturing stakeholder relationships—internal and external.
• Proven ability to work independently with cross‑functional influence in a complex environment.
• Experience in creating successful business plans and sales plan objectives.
• Ability to travel as required by role (up to 60% of the time).

Ideal

• Team manager in a multi‑national organization within the Healthcare, Pharmaceutical, or Medical Device field.

Benefits & Development Value

• Opportunity to manage people in a highly dynamic and customer‑centric work environment focused on life‑changing medical technology.
• Ability to be part of the growth story of the systems business and contribute to expanding CI access across a large territory.
• Exposure to working with numerous local and global stakeholders on company‑relevant strategic projects and initiatives.