Sales Manager (Acoustics) - West

cochlear; Mumbai; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

Cochlear in Mumbai is seeking a Sales Manager - West (Acoustics division) to drive growth by engaging surgeons, audiologists and therapists, and by building advocacy for Cochlear's implantable hearing solutions. You will develop relationships, deliver on revenue targets, and collaborate with service, marketing and CI peers; maintain CRM (Salesforce) and present clinical and business programs.

This role requires surgical knowledge, empathy, and strategic thinking, with travel across the West

Qualifications

• Experience in healthcare or medical device sales.
• Proven ability to grow revenue and manage key accounts.
• Excellent communication and relationship-building with HCPs.
• Willingness to travel across West India.

Responsibilities

• Achieve sales targets and revenue objectives for acoustics in the West India region.
• Develop and maintain relationships with HCPs (surgeons, audiologists, therapists) and patients.
• Provide product, clinical, and surgical support to customers and partners.
• Maintain CRM (Salesforce) with accurate data and reports.
• Collaborate with marketing, service, and CI peers to drive advocacy and events.

Skills

Sales experience

Tools

Salesforce

Job description

Cochlear is the global market leader in implant hearing solutions. Cochlear's mission is to help people hear and be heard. Around the world, more people chose a Cochlear-branded hearing implant system than any other. A Cochlear Implant is an electronic device that is surgically implanted under the skin near the ear that restores hearing to those who suffer from severe hearing loss. It's an incredible piece of engineering and the only product in the world that restores a sense through technology. Imagine using your experience to help people around the world to hear again. Our mission is to help more people to hear.

Job Title: Sales Manager - West (Acoustics division)

Location: Mumbai

Territories covered: Entire West of India.

Job Overview & Purpose

The sales manager requires surgical expertise, good product understanding, strong sense of empathy and the continuous development and application of business acumen. The person is responsible for supporting business growth and achievement of target sales by increased engagement with HCP's (Surgeons, Audiologist and therapist), patients and by building advocacy. Build a strong and supportive community of customers and HCPs to create awareness and establish Cochlear as a highly preferred brand when it comes to implantable hearing solutions.

Responsibilities include; achieving the targets sales revenue objectives, developing and maintaining business and clinical relationships, building a robust service business by focusing on customer experience, support and upskill our HCPs and present clinical and business program offerings to them.

Accountabilities

Accountability 1: Deliver on Customer Experience

• Visit recipients (customers) at their place of residence to learn and understand their hearing journey
• Build a strong relation with the recipients such that one becomes their trusted advisor
• Drive upgrades and bilateral implants through this channel
• Provide technical and product support for the Cochlear product portfolio. Provide technical and surgical support through a variety of communication vehicles; in person, email, digital, and/or phone. This support may include advising on device programming and candidacy issues, problem solving related to medical/surgical enquires and device trouble shooting
• Establish and provide growth strategies and solutions through key clinical concepts. Provide innovative solutions to sell solutions through education
• Provide surgical support to our professional partners in the OR as an expert of Cochlear, aligned to territory/account sales strategies

Accountability 2: Achieve Sales Targets

• In partnership with the Business Development Manager, implement business and marketing plans to achieve sales targets and revenue objectives for acoustics
• Demonstrate exceptional sales and business acumen to identify market opportunities, competitive positioning, research customer (HCP + end consumer) needs and generate sales/secure orders
• Make presentations regarding products, promotional/public relations, and account plans
• Establish, develop and foster relationships with all relevant HCPs and key people in an account within the territory to ensure Cochlear is the preferred brand
• Build and leverage relationships with current and potential HCP / Account in order to achieve sales targets while delivering high quality of Customer Experience
• Identify new clinical partners to support strategic initiatives
• Ensure that all sales activities within assigned territory/account(s) are conducted in a manner that is fully compliant with Company policy and local laws and regulations
• Provide market intelligence and competitive information, which can be utilised in developing effective ways to approach current and potential customers
• Maintain a completely professional image when representing Cochlear APAC
• Demonstrate and include principles of Value Selling strategic planning and sales
• Partner with the Customer Service and Operations teams to ensure all account requirements, queries and complaints are handled quickly and efficiently
• In collaboration with CI peers in the sale team, develop sales plans and implement sales activities
• Prepare and submit sales reports and sales forecasts on timely basis

Accountability 3: Build and Manage Advocacy

• Maintain CRM system (Salesforce) with appropriate customer data, ensuring the system is updated in real-time with accurate information
• Leverage recipient data to consistently drive volunteer activities based on business needs
• Actively work with recipients to grow and build on advocacy for the territory
• Ensure the satisfaction of new customers to continue the growth of volunteer network
• Partner cross-functionally with key business areas (Marketing) to ensure successful execution of events
• Collaborate with Health Care Professionals (HCPs) to develop and improve the necessary infrastructure to support and build advocacy in the region
• Build and maintain relationships with the volunteer network
• Partner with clinics to open new clinic