Sales Manager

Aroha Palms; North Goa; On-site; INR 400,000 - 600,000; Full time

Benefits offered by this job

Festive Bonus

Job summary

Aroha Palms is seeking a guest relations and reservations specialist to own inquiries from first contact through to confirmed bookings. You will report to the Director and work across Mandrem and Pilerne estates, ensuring seamless communication in English and Hindi and coordinating between the villa team and guests.

Role emphasizes proactive lead follow-up, PMS management, and on-site hospitality with a focus on high occupancy, superb guest experiences, and post-stay reviews.

Qualifications

• Excellent English and Hindi communication skills, with other languages a plus.
• 14 years of experience in reservations, front office, guest relations or luxury hospitality sales, boutique resorts or villa rentals (Goa preferred).
• Willingness to travel between Mandrem and Pilerne estates; own vehicle and valid licence preferred.

Responsibilities

• Own guest inquiries from first message to confirmed booking.
• Follow up inbound leads to nurture and close, within guidelines and rate cards.
• Manage PMS to ensure availability, pricing, and calendar updates.
• Handle on-site guest relations from arrival to departure with personalized service.
• Arrange add-ons and coordinate with villa team to ensure flawless readiness and high reviews.

Skills

English & Hindi communication

Sales & lead conversion

Reservations management

Guest relations

Hospitality knowledge

Tools

PMS platforms

Channel managers

CRM tools

Job description

Role & responsibilities

You own every guest inquiry from the first message to confirmed booking. You report directly to the Director.

Sales & Lead Conversion

• Promptly follow up on, nurture, and close inbound leads generated via digital marketing campaigns, social media, direct calls, and messaging platforms.
• Understand prospective guests' group sizes, travel dates, and preferences to recommend optimal villa/apartment configurations including our combination and full-estate buyout options for larger groups.
• Negotiate terms within management guidelines and/or the approved seasonal rate card, to achieve revenue targets and maximize occupancy.
• Follow up systematically until a guest books or clearly declines, and maintain a live record of every lead and its status.

PMS & Reservations Management

• Efficiently operate and maintain our Property Management System (PMS) to ensure accurate availability, pricing synchronization, and calendar updates.
• Manage reservations, booking confirmations, payment links and security deposits, and customer record management.

On-Site Guest Relations & Experience

• Serve as the primary point of contact for confirmed guests prior to arrival, during check-in, and throughout their stay.
• Deliver warm, personalized hospitality in fluent English and Hindi, addressing inquiries, special requests, and any guest feedback on-site with speed and professionalism.
• Arrange add-on services private chef dinners, bonfire evenings, airport transfers, watersports.
• Coordinate closely with our villa manager and on-ground estate team to ensure flawless property readiness, guest comfort, and high review scores.
• Request reviews after checkout on Google and relevant OTA platforms.

Preferred candidate profile

• Communication: Exceptional verbal and written English and Hindi communication skills; fluency in other languages is a strong advantage.
• Experience: 14 years in reservations, front office, guest relations or sales luxury hospitality, boutique resorts or villa rentals. Goa experience preferred
• Location: Based in Goa or able to relocate. This role covers both our Mandrem and Pilerne estates, so you must be willing to travel between them. Own vehicle and valid licence required. Travel allowance provided for work related travel.
• Technical Skills: Hands-on experience with hospitality PMS platforms, channel managers, and basic CRM tools.
• Sales Drive: Confident closer with a results-driven mindset, comfortable working with high-intent leads and clear revenue incentives.
• Customer Focus: Highly organized, hospitable, and composed under pressure when handling guest needs face-to-face.

Perks and benefits

• Festive Bonus