Sales Intern (Inbound)

Dodo Payments; Bengaluru; On-site; INR 180,000 - 300,000; Full time

Job summary

Dodo Payments is seeking an Intern to support our merchant acquisition and account management workflow in Bengaluru. You’ll work closely with the sales team on lead pipeline, product demos, onboarding, and commercial agreements.

You’ll gain hands-on exposure to B2B payments sales from lead to signed agreement, with mentorship from the BD team and potential for a full‑time offer based on performance.

Qualifications

• Currently pursuing or recently completed a degree in business, economics, finance, or a related field.
• Strong written communication skills, comfortable drafting emails and merchant-facing messages.
• Detail-oriented; comfortable working in a CRM and keeping records accurate and current.
• Curious about fintech/payments; interest in understanding how B2B sales cycles work end-to-end.
• Comfortable with spreadsheets (basic formulas, data comparison).
• Prior internship or coursework in sales, BD, or customer support is a plus but not required.

Responsibilities

• Pipeline management: Track and update inbound leads in our CRM, keep stage movements and notes current, and flag leads that need follow-up.
• Demo support: Help prepare demo materials, coordinate scheduling with prospective merchants, and log outcomes after each call.
• Onboarding assistance: Support new merchants through onboarding, collecting required documentation, tracking placeholder fields, and ensuring commercial agreements are complete.
• Pricing & proposals: Help adapt pricing templates for prospective merchants, including researching competitor fee structures to inform positioning.
• Merchant support: Assist with first-line responses to merchant queries on disputes, chargebacks, and account questions, escalating complex cases appropriately.
• Outreach: Support cold outreach campaigns (research, list-building, drafting) targeting relevant merchant segments.
• Reporting: Help pull and organize basic performance metrics for team reviews.

Skills

Written communication

CRM proficiency

Detail-oriented

Spreadsheet basics

Fintech interest

Education

Business/Economics/Finance degree

Tools

CRM tools

Job description

About the Role

We're looking for an Intern to support our merchant acquisition and account management workflow. You'll work closely with our sales team to help manage the lead pipeline, support product demos, and assist with merchant onboarding, giving you hands‑on exposure to B2B payments sales from lead to signed agreement.

What You’ll Do

• Pipeline management: Track and update inbound leads in our CRM, keep stage movements and notes current, and flag leads that need follow-up
• Demo support: Help prepare demo materials, coordinate scheduling with prospective merchants, and log outcomes after each call
• Onboarding assistance: Support new merchants through onboarding, collecting required documentation, tracking placeholder fields (business ID, registered address, eligible websites), and ensuring commercial agreements are complete
• Pricing & proposals: Help adapt pricing templates for prospective merchants, including researching competitor fee structures to inform positioning
• Merchant support: Assist with first-line responses to merchant queries on disputes, chargebacks, and account questions, escalating complex cases appropriately
• Outreach: Support cold outreach campaigns (research, list-building, drafting) targeting relevant merchant segments
• Reporting: Help pull and organize basic performance metrics (demo completion rates, pipeline stage breakdowns) for team reviews

What We’re Looking For

• Currently pursuing or recently completed a degree in business, economics, finance, or a related field
• Strong written communication skills, comfortable drafting emails and merchant-facing messages
• Detail-oriented; comfortable working in a CRM and keeping records accurate and current
• Curious about fintech/payments; interest in understanding how B2B sales cycles work end-to-end
• Comfortable with spreadsheets (basic formulas, data comparison)
• Prior internship or coursework in sales, BD, or customer support is a plus but not required

What You’ll Gain

• Direct exposure to the full merchant sales cycle, from inbound lead to signed commercial agreement
• Hands‑on experience with CRM tools, pricing negotiation structures, and dispute handling
• Mentorship from the BD team on how payments companies acquire and retain merchants
• Potential path to a full-time offer based on performance