Sales Executive (Reactive)

Courtyard by Marriott; Mumbai; On-site; INR 312,000 - 469,000; Full time

Job summary

Courtyard by Marriott in Mumbai, India seeks a Sales & Marketing associate to handle guest calls, reservations, and related duties with a focus on delivering excellent guest service. You will work to maximize revenue through up-selling while maintaining guest loyalty and brand standards.

The role requires proactive communication, coordination with departments, and accurate data entry for Marriott Rewards programs. A high school diploma and at least 2 years of related experience are preferred.

Qualifications

• Education: High school diploma or GED.
• Experience: At least 2 years of related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

Responsibilities

• Resolve guest calls, requests, or problems by coordinating with appropriate departments.
• Use sales techniques to maximize revenue and up-sell while maintaining guest loyalty.
• Process reservation requests, changes, and cancellations by phone, fax, or mail.
• Enter Marriott Rewards information into the reservation system.
• Perform general office duties to support Sales & Marketing.
• Assist management in training and motivating employees; be a role model.
• Follow company policies; maintain confidentiality and protect assets.
• Welcome and acknowledge guests; anticipate service needs and show appreciation.

Skills

Guest service

Sales techniques

Upselling

Communication

Administrative tasks

Education

High school diploma or GED

Job description

Additional Information

• Job Number 26108536
• Job Category Sales & Marketing
• Location CTS 215 Opposite Carnival Cinemas, Mumbai, Maharashtra, India, 400059 VIEW ON MAP
• Schedule Full Time
• Located Remotely? N
• Position Type Non-Management

Position Summary

Contact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling. Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets, gift certificates). Promote awareness of brand image internally and externally. Process requests for redeeming Marriott Rewards points. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Enter Marriott Rewards information into appropriate software when taking guest reservations. Answer, record, and process all guest calls, requests, questions, or concerns. Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing). Assist management in training and motivating employees; serve as a role model. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Monitor the performance of others to ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Preferred Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 2 years of related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At Courtyard, we’re passionate about better serving the needs of travelers everywhere. It’s what inspired us to create the first hotel designed specifically for business travelers, and it’s why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We’re looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve – all while having fun.

In joining Courtyard, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.