Sales Executive

Marriott Hotels India; Visakhapatnam; On-site; INR 250,000 - 360,000; Full time

Job summary

Marriott Hotels India in Visakhapatnam is seeking a Sales Executive to resolve guest calls and requests, using sales techniques that maximize revenue while maintaining loyalty.

You will process reservations, enter Marriott Rewards data, support Sales & Marketing, and help train staff; present a professional image and uphold brand standards.

Qualifications

• High school diploma or GED.
• At least 2 years of related work experience.
• No supervisory experience.
• None (license or certification)

Responsibilities

• Resolve guest calls, requests, or problems and coordinate with the appropriate department.
• Use sales techniques to maximize revenue while maintaining guest loyalty.
• Promote Marriott brand image internally and externally.
• Process reservations received by phone, fax, or mail and enter Marriott Rewards information.
• Answer and record guest questions and concerns; maintain professionalism in written and oral communication.
• Assist management in training and motivating employees; model professional conduct.
• Follow company policies; ensure appearance is clean and professional; protect assets.
• Welcome and acknowledge guests and anticipate service needs; thank guests for their patronage.
• Move, lift, push, pull objects up to 10 pounds as needed; perform other duties as assigned by Supervisors.

Skills

Sales techniques

Upselling

Guest relations

Communication

Education

High school diploma or GED

Job description

Sales Executive POSITION SUMMARY Contact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling. Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets, gift certificates). Promote awareness of brand image internally and externally. Process requests for redeeming Marriott Rewards points. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Enter Marriott Rewards information into appropriate software when taking guest reservations. Answer, record, and process all guest calls, requests, questions, or concerns. Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing). Assist management in training and motivating employees; serve as a role model. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Monitor the performance of others to ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 2 years of related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.