Sales Executive @ ibis Navi Mumbai

AccorHotel; Navi Mumbai; On-site; INR 300,000 - 600,000; Full time

Job summary

Accor is seeking a hospitality sales professional to join our Navi Mumbai team. You will manage group bookings, coordinate cross-departmental requirements, and maintain client relations to drive guest satisfaction and revenue.

The role emphasizes strong communication, reliability, and proactive problem-solving to ensure seamless events and experiences for clients and guests across our hotels and venues.

Qualifications

• Excellent communication skills, both written and verbal.
• Strong interpersonal and problem solving abilities.
• Ability to focus attention on guest needs, remaining calm and courteous at all times.
• Highly responsible and reliable.

Responsibilities

• Maintain complete knowledge of hotel features/services, hours, function space, menus and safety guidelines.
• Answer incoming phone calls following hotel etiquette and departmental procedures.
• Coordinate all group arrangements and work with group contacts for program planning and requirements.
• Communicate group needs and specifications to all relevant departments.
• Follow up with post-conference reports and review group billings.
• Input all group bookings and update booking activities in the system weekly.
• Prepare reports and maintain proper records and filing as per sales administration process.
• Maintain gifts inventory and coordinate sending of gifts to clients.
• Arrange site inspections for potential clients.
• Promote positive relations with clients and respond promptly to requests.
• Acknowledge and handle client complaints tactfully and report incidents to management.
• Upsell and promote hotel facilities and services at every opportunity.

Skills

Communication skills

Interpersonal skills

Problem solving

Guest focus

Reliability

Job description

Joinus at Accor,wherelife pulseswithpassion!

As apioneerin the art ofresponsiblehospitality, the Accor Groupgathersmorethan45 brands, 5,600hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.Whileeachbrand hasitsownpersonality,whereyouwillbeable totrulyfindyourself,theyallshareacommonambition: tokeepinnovatingandchallengingthestatus-quo.

Byjoiningus,youwillbecomeaHeartist®,becausehospitalityis, first andforemost, aworkofheart.

Youwilljoinacaringenvironmentand a teamwhereyoucanbeallyouare. Youwillbein asupportiveplace togrow, tofulfilyourself, todiscoverotherprofessions and topursuecareeropportunities, inyourhotelor inotherhospitalityenvironments, inyourcountry oranywherein the world!

Youwillenjoyexclusivebenefits,specificto thesectorandbeyond, aswellasstrongrecognition foryourdailycommitment.

Everythingyouwilldowithus,regardlessofyourprofession,willofferadeepsenseofmeaning, tocreatelasting,memorableandimpactfulexperiencesforyourcustomers,foryourcolleaguesand for theplanet.

Hospitalityisaworkofheart,
Joinus andbecomeaHeartist®.

• Maintain complete knowledge of the following (to include but not limited to):
  • All hotel features / services, hours of operation
  • Hotel function space, entertainment options, menus and floral decoration options
  • Hotel safety guidelines and evacuation plan
  • Scheduled daily group activities

• Answer incoming phone calls in a pleasant manner using Hotel’s telephone etiquette guidelines. Handle telephone enquiries according to departmental procedure

• Coordinate all group arrangements

• Work with group contacts to facilitate program planning and requirements

• Communicate group needs and specifications to all relevant departments

• Follow up with Post-Conference reports and review group billings

• Input all group bookings and update booking activities in the system on a weekly basis

• Prepare reports, maintain proper records and filing system in accordance to hotel’s sales administration process

• Maintain gifts inventory and coordinate the sending of gifts to clients

• Arrange site inspections for potential clients

• Promote positive relations with clients and attend to all requests expediently and courteously

• Acknowledge and handle clients’ complaints and comments tactfully and efficiently. Report incidents or other irregularities to management

Up-sell and promote hotel’s facilities and services at every available

Your experience and skills include:
Relevant sales experience is an asset
Ability to focus attention on guest needs, remaining calm and courteous at all times
Highly responsible & reliable
Excellent communication skills, both written and verbal required
Strong interpersonal and problem solving abilities

Your team and working environment:
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements, such as work permits