SALES EXECUTIVE – GUEST RELATIONS & EXPERIENCE LOGISTICS

Roopshri Resorts LTD; Mumbai; On-site; INR 250,000 - 380,000; Full time

Job summary

Alexander Heritage 1907 – The Silent Estate in Mumbai seeks a Sales Executive – Guest Relations & Experience Logistics. You will be the first contact for UHNI clients from Mumbai, Pune and international destinations, converting inquiries through our exclusive portal and flawlessly coordinating car-free transfers from drivers to the estate.

The role blends high-touch sales with meticulous logistics: profiling guests, briefing culinary and butler teams, coordinating arrival times, and guiding

Qualifications

• 2–4 years of luxury hospitality sales or high-end relationship management experience.
• Impeccable English verbal and written communication.
• Highly organized with ability to manage multiple moving parts.

Responsibilities

• Funnel Conversion: manage inbound reservation calls, emails, and website inquiries through the "Request an Invitation" portal, converting high-value leads into confirmed stays.
• The Premium Pitch: articulate the "Quiet Luxury" value proposition and defend weekend rate of ₹28,000+.
• Guest Profiling: capture guest preferences and dietary requirements for Forest Gastronomy and brief culinary teams.
• Up-selling Experiences: drive revenue with private destination dining, high tea rituals, and premium spa packages.
• Dasturi Point Liaison: act as central link between arriving guests, drivers, and on-site team.
• Arrival Synchronization: coordinate Heritage Cart timing to ensure zero waiting time.
• Butler Team Briefing: maintain real-time log and transfer updates to estate butler team for seamless in-suite check-ins.

Skills

Luxury sales

English communication

Logistics management

PMS / CRM

Tools

PMS

CRM tools

WhatsApp Business

Job description

JOB DESCRIPTION: SALES EXECUTIVE – GUEST RELATIONS & EXPERIENCE LOGISTICS

Property: Alexander Heritage 1907 – The Silent Estate

Reports to: Head of Branding & Marketing / General Manager

Position Type: Full-Time

Purpose of the Role

At The Silent Estate, we do not take standard reservations; we curate exclusive getaways. As the Sales Executive, you are the critical first point of contact for our ultra-high-net-worth (UHNI) clientele from Mumbai, Pune, and international destinations. Your role is two-fold: converting high-intent inquiries through our exclusive "Request an Invitation to Stay" model, and flawlessly orchestrating the complex, car-free logistics required to bring guests seamlessly from their vehicles to our forest sanctuary.

Key Responsibilities

• Bespoke Sales & Invitation Management:
  • Funnel Conversion: Manage inbound reservation calls, emails, and website inquiries through the "Request an Invitation" portal, converting high-value leads into confirmed stays.
  • The Premium Pitch: Articulate the "Quiet Luxury" value proposition of the estate, comfortably defending and positioning our weekend rate benchmark of ₹28,000+.
  • Guest Profiling: Conduct light, polite vetting during booking calls to capture guest preferences, dietary requirements for our Forest Gastronomy program, and special occasions to brief the culinary and butler teams.
  • Up-selling Experiences: Drive incremental revenue by up-selling private destination dining under the 100-year-old canopy, artisanal high tea rituals, and premium spa/wellness packages.
• Experience Logistics & Coordination:
  • Dasturi Point Liaison: Serve as the central command link between arriving guests, their private drivers, and our on-site team.
  • Arrival Synchronization: Coordinate the exact timing of our Heritage Cart transit from Dasturi Point to ensure zero waiting time for guests upon arrival.
  • Butler Team Briefing: Maintain a real-time log of guest arrivals and departures, transferring all guest profiles and logistical updates to the Estate Butler team for seamless in-suite check-ins.
  • All-Weather Planning: Monitor Matheran weather and trail conditions closely, proactively communicating clothing, footwear, and travel recommendations to guests prior to arrival (especially during the monsoon season).

Skills & Qualifications

• Experience: 2–4 years of luxury hospitality sales, luxury real estate sales, or high-end relationship management experience.
• Communication Mastery: Impeccable English verbal and written communication skills. The ability to speak with high-profile corporate leaders and HNIs with poise, discretion, and confidence is mandatory.
• Logistical Sharpness: Highly organized with the ability to manage multiple moving parts simultaneously (tracking guest cars, cart schedules, and suite readiness).
• Tech Savvy: Familiarity with luxury Property Management Systems (PMS), CRM tools, and WhatsApp Business operations.

Performance Benchmarks

• Conversion Rate: Maintaining a high conversion rate of approved "Invitation Requests" to confirmed bookings.
• Logistical Precision: Achieving a zero-friction arrival record (zero guest wait times at Dasturi Point).
• Revenue Targets: Meeting monthly room revenue and secondary F&B/experience up-sell targets.