Sales Executive

PBPartners; Hyderabad; On-site; INR 150,000 - 210,000; Full time

Job summary

PBPartners in Hyderabad is hiring a full-time Telecaller to engage with potential and existing customers over the phone, sharing information about insurance products and guiding them through the policy selection and purchase process.

The role requires clear communication, ability to handle objections, and accurate data entry into the CRM, with daily calls, lead follow-ups, and coordination with internal teams.

Qualifications

• Strong verbal communication and active listening skills.
• Customer service focus with empathy and patience.
• Basic computer literacy including data entry and CRM usage.
• Ability to manage high call volumes with good time management.
• Experience in telecalling or sales in insurance/financial services is beneficial.
• Fluency in English, Hindi, and local languages used in Hyderabad is an advantage.
• Minimum education HS diploma; graduates preferred.
• On-site Hyderabad role with performance-based targets.

Responsibilities

• Make outbound calls and handle inbound inquiries about insurance products.
• Explain product features and capture customer details accurately.
• Update call records in the CRM and coordinate with internal teams.
• Follow up on leads and maintain professional communication.
• Work on-site in Hyderabad with target-driven performance.

Skills

Verbal communication

Active listening

Customer service

Empathy

Data entry

CRM software

Call management tools

Time management

Organizational skills

Objection handling

English proficiency

Hindi proficiency

Telugu/local language

Education

High school diploma

Graduate degree (preferred)

Tools

CRM software

Call management tools

Email communications

Job description

Company Description

PBPartners is a brand of Policybazaar Insurance Brokers Private Limited, a composite insurance broker focused on delivering smooth and reliable insurance journeys for customers. By combining best-in-class insurance products with personalized, in-person customer assistance, PBPartners helps individuals and businesses make informed coverage decisions. The organization operates under Registration Number 742, with its registered office in Gurgaon, Haryana. PBPartners emphasizes customer-centric service, transparent processes, and professional support to ensure a positive experience for all policyholders.

Role Description

This is a full-time, on-site Telecalling role based in Hyderabad. The Telecaller will engage with potential and existing customers over the phone to share information about insurance products, clarify queries, and support them through the policy selection and purchase process. Daily responsibilities include making outbound and receiving inbound calls, explaining product features, capturing customer details accurately, and updating call records in the system. The role also involves following up on leads, coordinating with internal teams when needed, and maintaining a courteous, professional communication style in every interaction.

Qualifications

• Candidates should possess strong verbal communication skills, active listening abilities, and clear telephone etiquette.
• Candidates should possess customer service skills, including empathy, patience, and the ability to handle objections or concerns professionally.
• Candidates should possess basic computer literacy, including data entry, use of CRM or call management tools, and email communication.
• Candidates should possess time management and organizational skills to manage high call volumes and follow-up schedules effectively.
• Relevant experience in telecalling, sales, or customer support, ideally in insurance or financial services, is beneficial.
• Ability to communicate in English ,Hindi and local languages used in Hyderabad is an advantage.
• Minimum educational qualification of high school diploma; a graduate degree in any discipline is preferred.
• Willingness to work on-site in Hyderabad and adapt to performance-based targets and metrics.