Sales Executive

Marriott Hotels India; Ghaziabad District; On-site; INR 350,000 - 450,000; Full time

Job summary

Marriott Hotels India is seeking a Sales Executive to engage guests, promote the brand, and drive revenue through effective sales techniques and up-selling. You will support reservations, rewards processing, and guest relations while upholding Marriott standards.

The role requires handling calls and inquiries, assisting in Sales & Marketing activities, and maintaining confidentiality and professional appearance in line with company policy.

Qualifications

• High school diploma or GED equivalent.
• At least 2 years of related work experience.
• No supervisory experience.
• License or Certification: None

Responsibilities

• Resolve guest calls, requests, or problems by coordinating with relevant departments.
• Use sales techniques that maximize revenue while maintaining guest loyalty.
• Promote brand image and upsell to guests.
• Process Marriott Rewards points and reservation requests via phone, fax, or mail.
• Support Sales & Marketing with administrative tasks and training others as needed.
• Maintain professional appearance, confidentiality, and adherence to policies.

Skills

2+ years of related work experience

Education

High school diploma or GED equivalent

Job description

Sales Executive

POSITION SUMMARY Contact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling. Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets, gift certificates). Promote awareness of brand image internally and externally. Process requests for redeeming Marriott Rewards points. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Enter Marriott Rewards information into appropriate software when taking guest reservations. Answer, record, and process all guest calls, requests, questions, or concerns. Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing). Assist management in training and motivating employees; serve as a role model. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Monitor the performance of others to ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 2 years of related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.