Hotel Reservations Associate

Marriott Hotels India; Bengaluru; On-site; INR 250,000 - 420,000; Full time

Job summary

Marriott Hotels India is seeking a Reservations Associate to manage reservations, changes, and cancellations via multiple channels. You will identify guest needs, verify room availability, and explain rates and policies to callers while documenting special requests.

The role requires adherence to policies, maintaining confidentiality, and protecting guest information. You will collaborate with team members to achieve common goals and handle routine duties as assigned.

Qualifications

• High school diploma or GED equivalent.
• No related work experience.
• No supervisory experience.

Responsibilities

• Process reservation requests, changes, and cancellations via phone, fax, or mail.
• Identify guest needs and determine appropriate room type while verifying availability.
• Explain guarantee, special rate, and cancellations policies to callers.
• Input and access data in the reservation system and document special requests.
• Follow company policies, maintain confidentiality, and protect guest privacy.
• Develop positive working relationships and support the team to reach goals.
• Move objects weighing <= 10 pounds and perform other duties as assigned by Supervisors.

Education

High school diploma or GED equivalent

Job description

Reservations Associate POSITION SUMMARY

Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Experience Level Mid Level