Front Office Executive

Marriott Hotels India; Tirupati; On-site; INR 300,000 - 500,000; Full time

Job summary

Marriott Hotels India is seeking a Front Office Executive to manage guest check-ins, verify identity and payment, assign rooms, and issue keys. The role includes balancing cash, preparing reports, and maintaining guest satisfaction through proactive service.

Responsibilities include training staff, responding to guest requests, and coordinating with various departments to ensure smooth operations. Prior experience and a polished, professional appearance are expected.

Qualifications

• Education requirement: High school diploma or GED equivalent.
• At least 1 year of related work experience and supervisory experience.
• License or Certification: None

Responsibilities

• Process guest check-ins and verify guest identity.
• Set up accurate accounts for each guest and issue room keys.
• Secure payment prior to issuing room keys; verify billing.
• Balance and drop receipts; prepare cashier and closing reports.
• Assist management in training, evaluating, counseling, motivating and coaching employees.
• Provide directions and property information to guests; accommodate special requests.
• Handle guest requests and coordinate with appropriate staff to fulfill them.

Skills

Customer service

Communication

Education

High school diploma or GED equivalent

Tools

POS systems

Job description

Front Office Executive

POSITION SUMMARY Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft. Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Preferred Qualifications

Education: High school diploma or G.E.D. equivalent. Related Work Experience: At least 1 year of related work experience. Supervisory Experience: At least 1 year of supervisory experience. License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Experience Level Executive Level