Sales Executive

IBIS; Bengaluru; On-site; INR 350,000 - 500,000; Full time

Job summary

Accor Bengaluru is seeking a Sales Support professional to maintain in-depth knowledge of hotel features, services and group offerings. You will handle phone inquiries, coordinate group arrangements and ensure smooth communication with all departments to maximise guest satisfaction.

You will input bookings, prepare reports and support post-conference activities while upholding high standards of presentation and professionalism. A Diploma in Tourism/ Hospitality and English fluency are essential.

Qualifications

• Diploma in Tourism / Hospitality Management / Events Management required.
• Minimum 1 year of experience in a similar role.
• Excellent reading, writing and spoken English.
• Proficient with MS Excel, Word and PowerPoint.

Responsibilities

• Maintain complete knowledge of hotel features, services, hours of operation and function spaces.
• Answer incoming calls and handle inquiries per guidelines.
• Coordinate all group arrangements and communicate group needs to relevant departments.
• Work with group contacts to plan programs and requirements.
• Follow up with post-conference reports and review group billings.

Skills

Communication skills

Customer service

Teamwork

Presentation

Self-motivation

Education

Diploma in Tourism / Hospitality Management / Events Management

Tools

MS Excel

MS Word

PowerPoint

Job description

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

Sales Support

• Maintain complete knowledge of the following (to include but not limited to):
• All hotel features / services, hours of operation
• Hotel function space, entertainment options, menus and floral decoration options
• Hotel safety guidelines and evacuation plan
• Scheduled daily group activities
• Answer incoming phone calls in a pleasant manner using Hotel’s telephone etiquette guidelines. Handle telephone enquiries according to departmental procedure
• Coordinate all group arrangements
• Work with group contacts to facilitate program planning and requirements
• Communicate group needs and specifications to all relevant departments
• Follow up with Post-Conference reports and review group billings
• Input all group bookings and update booking activities in the system on a weekly basis
• Prepare reports, maintain proper records and filing system in accordance to hotel’s sales administration process
• Maintain gifts inventory and coordinate the sending of gifts to clients
• Arrange site inspections for potential clients
• Promote positive relations with clients and attend to all requests expediently and courteously
• Acknowledge and handle clients’ complaints and comments tactfully and efficiently. Report incidents or other irregularities to management
• Up-sell and promote hotel’s facilities and services at every available opportunity in order to maximize sales revenue
  

Other Responsibilities

• Be fully conversant with hotel fire & life safety/emergency procedures
• Attend all briefings, meetings and trainings as assigned by management
• Maintain a high standard of personal appearance and hygiene at all times
• Be aware of the hotel fire & life safety/emergency procedures
• Perform other reasonable duties assigned by the assigned by the Management
  

Main Complexity/Critical issues in the Job

• Defines precise clients requirements and ensures that the services offered corresponds effectively to their requests
• Provides after-sales service and in particular to ensure all guests complaints are efficiently addressed
  

Qualifications

Knowledge And Experience

• Diploma in Tourism / Hospitality Management / Events Management
• Minimum 1 year of experience in a similar capacity
• Excellent reading, writing and oral proficiency in English language
• Proficient in MS Excel, Word, & PowerPoint
  

Competencies

• Good communication and customer contact skills
• Service oriented with an eye for details
• Ability to work effectively and contribute in a team
• Self-motivated and energetic
• Must be well-presented and professionally groomed at all times