Sales Development Representative

Infobip; Delhi; Hybrid; INR 600,000 - 1,000,000; Full time

Benefits offered by this job

Flexible work arrangements

Remote work options

Stock options (ESOP)

Well-being time off

Career mobility

Professional development

Job summary

Infobip is seeking an SDR in India to be the first contact for inbound leads. You’ll respond quickly, qualify effectively, and connect prospects with the right teams, forming a key entry point into our commercial organization.

You’ll collaborate with Marketing, maintain accurate Salesforce data, and schedule high-quality meetings for Account Executives in Tier 1 and Mid-Market teams, while continually learning Infobip products and use cases.

Qualifications

• Fluent English and strong communication skills are essential.
• Ability to work with targets, SLAs, and structured processes.
• Data-driven mindset with attention to detail.
• Experience with CRM tools like Salesforce is a plus.

Responsibilities

• Respond to inbound leads within SLAs.
• Qualify prospects via calls, chat, and forms.
• Route leads to Sales/Partnership teams.
• Set up meetings for Account Executives (Tier 1 & Mid-Market).
• Maintain accurate lead/account data in Salesforce.
• Enrich lead information using approved tools.
• Collaborate with Marketing to improve lead quality.

Skills

Communication skills

Fluent English

Organized

Data-driven

Coachable

Target oriented

Tools

Salesforce

Job description

Working at Infobip means being part of something truly global. With 75+ offices across six continents, we’re not just building technology — we’re shaping how more than 80% of the world connects and communicates.

As employees, we take pride in contributing to the world’s largest and only full-stack cloud communication platform. But it’s not just what we do, it’s how we do it: with curiosity, passion, and a whole lot of collaboration.

We operate with an AI-first mindset, embedding intelligent tools into our daily workflows to work smarter and more efficiently. Every role here benefits from and contributes to this approach.

If you’re looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity.

Let’s build what’s next, together.

As a Sales Development Representative (SDR), you will be the first point of contact for inbound leads at Infobip. Your mission is to respond fast, qualify effectively, and connect prospects with the right Sales or Partnership teams. This role is a key entry point into our commercial organization, with strong exposure to Marketing, Sales, and our platform.

What You’ll Do

• Manage inbound leads for the region, responding within strict SLAs
• Qualify prospects via inbound calls, chat-apps, and contact forms
• Identify customer needs, segment, and vertical early to route leads correctly
• Set up high-quality meetings for Account Executives in Tier 1 and Mid-Market teams
• Maintain accurate lead, account, and activity data in Salesforce
• Verify and enrich lead and account information using approved tools
• Act as a quality checkpoint to ensure leads are ready for sales engagement
• Collaborate closely with Marketing to improve lead quality and conversion
• Continuously learn Infobip products, solutions, and business use cases

What Success Looks Like

• Consistently meeting speed-to-lead SLAs
• Strong conversion from lead to meeting set (MQL to SAL)
• High-quality handovers accepted by Account Executives
• Achievement of quarterly meeting set and meeting attended targets
• Contribution to pipeline, revenue, and GP through qualified opportunities

What Makes You a Strong Fit

• Interest in sales, business development, or B2B tech environments
• Strong communication skills and confidence engaging with customers
• Comfortable working with targets, SLAs, and structured processes
• Organized, data-driven, and detail-oriented
• Curious, coachable, and open to continuous feedback
• Fluent English, spoken and written

Why you'll love it here

• Financial rewards & recognition - A fair compensation aligned with your experience, industry, and market standards, performance-driven bonuses, regular reviews to support your growth and recognize your contributions, and a culture that values your impact.
• Flexible work arrangements - We combine in-person collaboration with remote work and flexible working hours, because great ideas happen everywhere - and not always between 9 and 5.
• ESOP (Employee Stock Ownership Plan)- As an Infobip employee, you’ll have the opportunity to share in our company’s success through stock options.
• Work-life balance and Well-being - We offer time off when you need it, special leave days for life’s big moments, and a flexible hybrid work model tailored to local regulations.
• Career mobility - Your career is a journey. With internal mobility, upskilling, and mentorship, we help you shape your path.
• Professional development - Learning never stops. Onboarding, mentorship, and training programs help you grow - no matter where you start.
• International mobility- Ready to take your career global? Explore short and long-term opportunities in our Hubs worldwide. While some benefits may vary by location, our goal remains the same: to support your growth, well-being, and success - wherever you are. Diversity drives connection

Infobip is built on diverse backgrounds, perspectives, and talents.

We’re proud to be an equal-opportunity employer and are committed to fostering an inclusive workplace.

All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status or any other part of one's identity.

Read more about our hiring process.