Sales Customer Support

Fashion Floor India; Ahmedabad District; On-site; INR 240,000 - 360,000; Full time

Job summary

Fashion Floor India is seeking a Customer Support & Sales Executive who loves talking to customers and has a flair for fashion. You’ll be the voice of our brand, guiding shoppers to outfits and ensuring a smooth, personalised shopping experience.

You will handle queries via WhatsApp, Instagram and calls, assist with size and styling, convert enquiries into orders, and coordinate with the internal team to resolve issues while aiming at sales targets.

Qualifications

• 1–3 years experience in customer support, sales, ecommerce or fashion retail.
• Excellent Hindi & English communication skills.
• Gujarati knowledge is a plus.

Responsibilities

• Handle customer queries through WhatsApp, Instagram & calls.
• Help customers with size, fit, fabric, styling & product selection.
• Convert enquiries into orders through effective communication.
• Follow up with interested customers and abandoned enquiries.
• Coordinate with internal team to resolve customer/order issues and ensure smooth delivery.

Skills

Hindi

English

Gujarati (adv)

Tools

WhatsApp

Instagram

Computer basics

Job description

Customer Support & Sales Executive

Location: Ahmedabad

Job Type: Full-time

Company: Fashion Floor India

About the Role

Fashion Floor India is looking for a Customer Support & Sales Executive who loves talking to customers, understands fashion and has the ability to turn enquiries into sales.

You’ll be the voice of our brand—helping customers choose the right outfits while ensuring a smooth and personalised shopping experience.

What You’ll Do

• Handle customer queries through WhatsApp, Instagram & calls
• Help customers with size, fit, fabric, styling & product selection
• Convert enquiries into orders through effective communication
• Follow up with interested customers and abandoned enquiries
• Recommend products through upselling & cross-selling
• Handle order, delivery, exchange & return-related queries
• Resolve customer concerns professionally
• Coordinate with the internal team for customer/order issues
• Maintain customer follow-ups and achieve sales targets

We’re Looking For

• 1–3 years experience in customer support, sales, ecommerce or fashion retail
• Excellent Hindi & English communication skills
• Gujarati is an added advantage
• Confident, persuasive and customer-friendly personality
• Good fashion sense and interest in women's fashion
• Comfortable handling WhatsApp, Instagram and basic computer tools
• Target-oriented with strong follow-up skills

Why Join FFI?

• Work with a growing D2C fashion brand
• Learn ecommerce, fashion sales & customer experience
• Performance-based growth opportunities
• Creative and fast-paced work environment

If you love fashion + people + sales, we’d love to have you on our team!