Admission Counsellor

21K Group; Bengaluru; On-site; INR 300,000 - 420,000; Full time

Job summary

21K School is seeking an Admission Counsellor (Executive/Advisor) to guide prospective parents and students through the admission and enrollment process. The role involves explaining programs, assisting with documentation and onboarding, and coordinating with internal teams to ensure a smooth admission experience.

The ideal candidate will have excellent communication skills, strong attention to detail, and a customer-focused approach, capable of managing multiple admission-related activities

Qualifications

• Graduate orBachelor’s degree is required.
• Fresh graduates welcome; 1-2 years in admissions/education operations preferred.
• Excellent verbal and written communication in English mandatory.
• Strong interpersonal and relationship-building skills essential.
• Good organizational and documentation skills with attention to detail.
• Ability to multitask and meet deadlines; customer-focused approach.

Responsibilities

• Assist parents and students through admission and enrollment.
• Explain policies, curriculum, and admission procedures clearly.
• Help complete admission forms and ensure required documents are submitted.
• Check batch availability and allocate students to classes/programs.
• Share fee details, payment links, and admission documents.
• Create student IDs and assign students to programs.
• Share login credentials and support onboarding for students/parents.
• Review and update student information for accurate records.
• Maintain admissions database and coordinate with Sales Team as needed.
• Address queries from parents and students in a timely, professional manner.
• Share notifications about events, PTMs, and academic updates.
• Coordinate with Marketing, Logistics and Communications for materials.
• Support collecting testimonials and relevant student/parent information.
• Assist management with Admission Representatives coordination.
• Maintain professional relationships with all stakeholders.
• Prepare daily admissions reports and follow-up on pending documents.

Skills

Excellent communication

Interpersonal skills

Organizational skills

English proficiency

Customer focus

Education

Bachelor's degree

Tools

CRM systems

Google Workspace

MS Office

Video conferencing tools

Job description

Location: Bangalore, India (Work from Office)

Experience: Fresh Graduates / 1-2 Years

Employment Type: Full-Time

About 21K School

21K School is Asia's leading online school, delivering world-class education to students across multiple geographies through a flexible and technology-driven learning model. Our mission is to make high-quality schooling accessible to learners regardless of location while

ensuring academic excellence and meaningful parent engagement. As our admissions and revenue teams continue to scale, building a strong and consistent sales capability is critical to driving conversions, improving customer engagement, and achieving revenue targets.

About The Role

The Admission Counsellor (Executive/Advisor) will be responsible for supporting prospective parents and students throughout the admission and enrollment process. The role involves explaining 21K School's programs and admission procedures, assisting with documentation and onboarding, coordinating with internal teams, and ensuring a smooth admission experience.

The ideal candidate should have excellent communication skills, strong attention to detail, a customer-focused approach, and the ability to manage multiple admission-related activities efficiently.

Key stakeholders: Parents/Students, Admissions Team, Sales Team, Academic Team, Marketing Team, Communications Team, and Operations Team.

Key Responsibilities

• Assist parents and students throughout the admission and enrollment process.
• Explain school policies, curriculum structure, programs, and admission procedures clearly.
• Support parents in completing admission forms and ensure all required documents are submitted accurately.
• Check batch availability and coordinate student allocation to the appropriate class/program.
• Share fee details, payment links, admission documents, and other required information.
• Create student IDs in the portal and allocate students to their respective classes/programs.
• Share login credentials and support students and parents during the onboarding process.
• Review and update student information to ensure accurate admission records.
• Maintain an organized and updated admissions database.
• Coordinate with the Sales Team and provide operational support whenever required.
• Address parent and student queries or concerns in a timely and professional manner.
• Share notifications related to events, PTMs, academic updates, and other school communications.
• Coordinate with Marketing, Logistics, and Communications teams for admission-related materials and documentation.
• Support the team in collecting and maintaining testimonials and relevant student/parent information.
• Assist management in coordinating with Admission Representatives when required.
• Maintain professional relationships with parents, students, faculty, management, and internal teams.
• Prepare daily reports and provide updates on admissions, enrollments, pending documents, and follow-up activities.
• Perform additional responsibilities as assigned from time to time.

Preferred Qualification

• Educational Qualification: Any Graduate / Bachelor's Degree.
• Experience: Fresh graduates are welcome; 1-2 years of experience in admissions, administration, customer support, student coordination, academic operations, telecalling, or EdTech is preferred.
• Excellent verbal and written communication skills in English.
• Strong interpersonal and relationship-building skills.
• Good organisational and documentation skills with strong attention to detail.
• Ability to manage multiple tasks and meet deadlines.
• Customer-focused and empathetic approach.
• Basic knowledge of CRM systems, Google Workspace, and MS Office.
• Comfortable using online communication and video conferencing tools.
• Familiarity with school ERP systems or online learning platforms will be an added advantage.
• Candidates with a proactive, responsible, and positive approach are preferred.