Sales/ Business Development Representative

CustomerLabs; Chennai District; On-site; INR 900,000 - 1,500,000; Full time

Job summary

CustomerLabs in Chennai, India seeks a Sales/Business Development Representative to identify and qualify SaaS opportunities, manage outbound and inbound pipeline, and collaborate with Sales and Marketing to improve outreach and nurture leads.

You will own parts of the sales cycle, use data to refine messaging, mentor junior SDRs, and track metrics to drive pipeline growth in a fast-growing B2B SaaS environment.

Qualifications

• Strong understanding of SaaS sales processes and consultative selling.
• Proven ability to engage, qualify, nurture, and progress leads.
• Excellent verbal and written communication with strong objection-handling skills.
• Analytical and strategic thinking with data-driven outreach improvements.
• Strong organization and ability to manage multiple priorities in a fast-paced environment.
• Collaborative mindset and willingness to mentor junior team members.

Responsibilities

• Identify high-potential prospects within target industries and companies.
• Generate qualified leads through outbound prospecting, cold calling, email, social outreach, and inbound follow-up.
• Run discovery conversations to understand prospect needs, challenges, goals, and product fit.
• Nurture prospects through longer sales cycles with disciplined follow-ups.
• Maintain an accurate CRM and manage lead status, interactions, and pipeline priorities.
• Collaborate with Account Executives to support revenue realization for qualified accounts.
• Share lead-quality and sales-cycle insights with Sales Operations and Marketing.

Skills

SaaS sales

Consultative selling

Lead qualification

Outbound prospecting

CRM management

Data-driven outreach

Mentoring juniors

Education

Bachelor's degree in Business, Marketing, Communications, or related field

Tools

LinkedIn Sales Navigator

Salesforce

HubSpot

Job description

Sales/ Business Development Representative

Sales/Business DevelopmentRepresentative

About CustomerLabs

CustomerLabs isa fast-growing B2B SaaS company helping businesses maximize the value of theirfirst-party customer data. Our platform helps marketers collect, unify, andactivate customer data to improve marketing performance and drive measurablegrowth.

About the Role

You'll helpgrow CustomerLabs by identifying, qualifying, and nurturing SaaS opportunities.You'll own meaningful parts of the outbound and inbound pipeline, work closelywith Sales and Marketing, use data to improve outreach, and help junior SDRslevel up.

What You'll Do

• Research and identify high-potential prospects within targetindustries and companies.
• Generate qualified leads through outbound prospecting, cold calling,email, social outreach, and inbound follow-up.
• Run discovery conversations to understand prospect needs,challenges, goals, and product fit.
• Nurture prospects through longer sales cycles and maintain strongfollow-up discipline.
• Maintain an accurate CRM and manage lead status, interactions,handoffs, and pipeline priorities.
• Work closely with Account Executives to support revenue realizationfor qualified accounts.
• Share lead-quality and sales-cycle insights with Sales Operationsand Marketing.
• Review and improve outreach messaging with Marketing based on calland campaign insights.
• Recommend process and tool improvements and mentor junior SDRs.
• Track conversion, pipeline, and sales-impact metrics and reportimprovement opportunities.

Must-Have

• Strong understanding of SaaS sales processes and consultativeselling.
• Proven ability to engage, qualify, nurture, and progress leads.
• Excellent verbal and written communication with strongobjection-handling skills.
• Analytical and strategic thinking with the ability to improveoutreach using data.
• Strong organization and ability to manage multiple priorities in a fast-paced environment.
• Collaborative mindset and willingness to mentor junior team members.

Good to Have

• Bachelor's degree in Business, Marketing, Communications, or arelated field.
• 4–6 years of sales or lead-generation experience, particularly inSaaS.
• Track record of meeting or exceeding sales targets.
• Experience with LinkedIn Sales Navigator, Salesforce, HubSpot, ormarketing automation platforms.
• Certifications or training in BANT, SPIN Selling, Sandler, orsimilar methodologies.

Success in This Role

• Qualified pipeline grows consistently without compromising leadquality.
• Outreach becomes sharper through regular testing and insightsharing.
• Handoffs to Account Executives are clear, timely, and useful.
• You contribute to team performance by sharing knowledge andimproving processes.

Why CustomerLabs?

Welcome to the Average Kootam — A place where you’retrusted to own your work, make decisions, learn from the experience, and keepmoving forward. You’ll know what you’re working towards, have the freedom togrow into bigger responsibilities, and see the impact of what you do. Teams heredon’t work in isolation Sales, Marketing, Design, Engineering, and others workclosely, challenge ideas, and build better things together. And when we’re notbuilding, we make time to learn, connect, have fun, and bring the whole Kootamtogether.

Wanna know more about us? Connect withus:

Would you like to knowour stories? Catch up on what we're up to on the LinkedIn page of our HR Team - Devarshini , Aswin , Kunguma !Take a sneak peek at our behind the scenes fun at our team-run Instagrampage .

Want to bypass all this and get a coffeewith us at our office? Let us know here !