Sales Associate/Store Manager

Lenskart; Pune District; On-site; INR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary + performance-based

Employee discounts on eyewear products

Health & wellness benefits

Career growth opportunities

Training and development programs

Job summary

Lenskart is seeking a Sales Associate to join the Retail team in India. You will assist customers in selecting eyewear, provide personalized guidance, and promote products to meet sales targets. A friendly, customer-focused approach and basic tech skills are essential for daily store operations and POS usage.

Freshers are welcome, with opportunities for training and career growth within Lenskart’s retail network. Weekend and holiday shifts may be required to align with store schedules.

Qualifications

• Freshers with good communication skills are encouraged to apply.
• Experience in retail or customer service is preferred but not mandatory.
• Excellent verbal and written communication skills required.

Responsibilities

• Interact with customers to help them select eyewear and offer personalized advice.
• Build product knowledge on glasses, lenses, and accessories to guide purchasing decisions.
• Aim to achieve individual and store sales targets and upsell where appropriate.
• Provide exceptional customer experience from greeting to post-purchase follow-ups.

Skills

Customer service

Communication

Sales

Team player

Flexibility

Tech-savvy

Tools

POS systems

Computer proficiency

Job description

Job Title: Sales Associate

Location: Rest of Maharastra ,Pune & Goa
Department: Retail
Reporting To: Store Manager

About Lenskart:

Lenskart is a leading eyewear brand revolutionizing the way people buy glasses, contact lenses, and eyewear accessories. With a strong presence both online and offline, Lenskart is committed to providing high-quality eyewear to customers at affordable prices, offering a unique customer experience across multiple platforms.

Job Description:

As a Sales Associate at Lenskart, you will be a key part of the team providing exceptional customer service and promoting eyewear products. You will play a crucial role in enhancing the customer experience, offering personalized advice, and ensuring that customers find the perfect eyewear.

Key Responsibilities:

• Customer Interaction:
  Assist customers in selecting eyewear, understanding their needs, and offering personalized advice. Maintain a professional yet friendly relationship with all customers.
• Product Knowledge:
  Develop a strong understanding of Lenskarts product offerings (glasses, lenses, accessories) and use this knowledge to suggest the right options to customers.
• Sales Target:
  Achieve individual and store sales targets. Understand customer preferences and encourage them to purchase appropriate products.
• Customer Experience:
  Ensure a high level of customer satisfaction by providing exceptional service from greeting customers to post-purchase follow-ups. Handle customer queries and complaints in a timely and professional manner.
• Store Operations:
  Maintain the store's cleanliness, ensure product displays are neat and organized, and assist with stock management. Regularly check inventory and assist with replenishment as needed.
• Team Collaboration:
  Work effectively with your colleagues and report to the Store Manager. Participate in team meetings and sales training sessions to stay up-to-date with product knowledge and sales techniques.
• Upselling & Cross-Selling:
  Proactively offer additional products (e.g., lens cleaning solutions, frames, etc.) to customers based on their needs.

Key Skills & Requirements:

• Experience:
  Prior retail experience in sales or customer service is preferred but not mandatory. Freshers with good communication skills are also encouraged to apply.
• Communication Skills:
  Excellent verbal and written communication skills in [Insert language(s)].
• Customer-Oriented:
  A passion for helping customers and a drive to provide them with an outstanding experience.
• Sales Focused:
  Ability to meet sales targets and handle customer objections professionally.
• Team Player:
  Ability to work well in a team and maintain a positive and motivating atmosphere.
• Flexibility:
  Willingness to work weekends, holidays, and flexible hours based on the store’s schedule.
• Tech-Savvy:
  Basic knowledge of using computer systems and point-of-sale (POS) systems. Familiarity with online ordering or sales platforms is a plus.

Perks & Benefits:

• Competitive salary + performance-based incentives
• Employee discounts on eyewear products
• Health & wellness benefits
• Career growth opportunities within the Lenskart organization
• Training and development programs to enhance skills and knowledge