Sales Associate

Lenskart; Shimoga District; On-site; INR 167,000 - 279,000; Full time

Benefits offered by this job

Incentives policy

Training in Bangalore (17 days)

Job summary

Lenskart in Shimoga, Karnataka, invites applications for a Sales Associate to deliver exceptional customer experiences and drive store revenue. You will greet customers, help them select eyewear, process transactions, and maintain a welcoming, orderly store environment to ensure top shopping experiences.

You will work with the team to meet targets, participate in the incentives program, and complete onboarding training including a 17-day session in Bangalore.

Qualifications

• Minimum qualification: 12th pass; Graduates preferred.
• Ability to build rapport and trusting relationships.
• Clear communication and active listening skills.
• Ability to adapt to changing environment and learn.

Responsibilities

• Greet walk-in customers and guide them to appropriate services.
• Maintain store standards and assist in stock management.
• Process transactions using POS accurately.
• Aim for high customer satisfaction and resolve concerns.
• Coordinate with warehouse for product pickup and returns.

Skills

Rapport building

Clear communication

Active listening

Adaptability

Multitasking

Education

12th pass

Graduates preferred

Job description

Title Sales Associate

Reporting to Store Manager

Skip Level – Areas Operations Manager

About Lenskart

With a mission to give India a vision, Lenskart.com is India's fastest growing eyewear company. Lenskart's products include prescription eyewear, branded contact lenses and sunglasses, all equipped with the customers’ eye powers.

About theRole

A Sales Associate is responsible for providing the best customer experience in the stores by providing high standards of selling services to customers. He/she plays a key role in driving the revenue achieved by the store.

Responsibilities

Area

Activities expected to be performed by a Lenskart Sales Associate

Customer focus: Driving Net Promoter Score

• Greeting and welcoming all walk-in customers and guiding them toward the clinic to promote the free eye check-up
• Being involved in stocktakes, maintaining sales floor standards, and other day-to-day tasks to deliver the best shopping experience to the customers
• Understanding the POS system to ensure that the transactions are processed effectively
• Being dedicated to customer satisfaction and resolving any concerns that the customer has

Product recommendation

• Presenting the customer with an optimal selection of products based on customer preferences Understanding the unstated needs of the customer, asking relevant questions, and picking the

right time to pitch the recommended solutions

Achieving sales Vs. Plan & SOP adherence

• Achieving the assigned target for sales, eye-test conversion, returns; and following all SOPs
• Post making the sale, coordinating with the customer for product pick-up, after receiving due communication from the warehouse. In case of returns, he/she is expected to understand the reason and try to resolve the same to control the return percentage.

Store upkeep & maintenance

• Maintaining the store as per Lenskart standards, cleaning the frames and other equipment regularly, and ensuring there is no deviation as per the SOP
• Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store

Personal attributes & competencies

• Minimum qualification: 12th pass; Graduates preferred Ability to build rapport and trusting relationships
• Ability to understand unstated needs of the customer and offer solutions Clear communication and active listening skills
• Ability to adapt to changing environment and openness to learn
• Proactive task ownership, result-orientation, and customer-orientation Ability to multitask and organize activities based on priorityRole & responsibilities

Perks and benefits

Incentives policy : Daily - weekends incentives - monthly incentives - festival incentives .

Training : After selection u need to travel to Bangalore for training in Lenskart academy for 17Days.