Sales Associate

Lenskart; Thiruvananthapuram; On-site; INR 150,000 - 270,000; Full time

Job summary

Lenskart in Thiruvananthapuram is looking for a Sales Associate to deliver an exceptional customer experience while helping customers choose eyewear and complete transactions.

You will work toward sales targets, Upsell frames, lenses, and accessories, and support daily store operations. Fluency in English and local language(s) is preferred; prior retail or eyewear experience is a plus.

Qualifications

• Excellent communication and interpersonal skills.
• Customer-focused with sales-oriented mindset.
• Experience in retail or eyewear sales preferred.
• Fluency in English and local language(s).
• Basic computer and POS proficiency.
• Ability to work in a target-driven retail environment.
• Teamwork and problem-solving abilities.

Responsibilities

• Deliver excellent customer experience and assist in eyewear selection.
• Achieve individual and store sales targets.
• Upsell frames, lenses, and accessories.
• Handle billing and returns using POS.
• Maintain store displays and inventory.
• Coordinate eye test appointments with optometrists.
• Support promotions and membership programs.

Skills

Communication

Customer focus

Sales

POS system

Target-driven

Teamwork

Problem-solving

Education

Bachelor's degree

Higher secondary education

Tools

POS system

Job description

Role & responsibilities

Sales Associate Job Description Lenskart

Job Title: Sales Associate
Company: Lenskart

Job Summary

A Sales Associate at Lenskart is responsible for delivering an excellent customer experience, assisting customers in selecting eyewear products, achieving sales targets, and supporting daily store operations.

Key Responsibilities

Customer Service

• Welcome customers and understand their vision and eyewear requirements.
• Guide customers in selecting frames, lenses, sunglasses, and contact lenses.
• Explain product features, lens options, pricing, offers, and warranties.
• Build strong customer relationships and ensure a positive shopping experience.

Sales & Business Development

• Achieve individual and store sales targets.
• Upsell and cross-sell eyewear products, lens upgrades, and accessories.
• Promote ongoing offers, membership programs, and eye-checkup services.
• Follow up with customers for repeat purchases and service needs.

Product Knowledge

• Maintain thorough knowledge of eyewear products, lens types, coatings, and current trends.
• Stay updated on new product launches and promotional campaigns.

Store Operations

• Ensure products are displayed attractively and according to company standards.
• Assist in inventory management, stock replenishment, and stock audits.
• Maintain cleanliness and visual merchandising standards within the store.

Billing & Transactions

• Process customer purchases accurately using the POS system.
• Handle payments, exchanges, and returns as per company policy.

Eye Care Support

• Coordinate customer appointments for eye tests.
• Assist optometrists and customers during the consultation process when required.

Required Skills

• Strong communication and interpersonal skills.
• Customer-focused approach.
• Sales and persuasion skills.
• Basic computer and POS system knowledge.
• Ability to work in a target-driven retail environment.
• Teamwork and problem-solving abilities.

Preferred Qualifications

• Bachelor's degree or higher secondary education (depending on store requirements).
• Experience in retail sales, customer service, or eyewear sales is preferred.
• Fluency in English and local language(s).

Typical KPIs

• Monthly sales achievement.
• Conversion rate (walk-ins to purchases).
• Average bill value.
• Customer satisfaction scores.
• Product attachment and upselling rates.