Sales Associate

Lenskart; Palakkad; On-site; INR 201,000 - 290,000; Full time

Job summary

Lenskart in India is seeking a Sales Associate to provide the best customer experience in stores by delivering high standards of selling services and by driving store revenue. You will greet walk-in customers, guide them toward the clinic for the free eye check-up, and promote the right eyewear solutions.

You will maintain store standards, operate the POS system, coordinate with the warehouse after a sale, and ensure customer satisfaction while achieving sales targets and SOP adherence.

Qualifications

• Minimum qualification: 12th pass; Graduates preferred
• Ability to build rapport and trusting relationships
• Clear communication and active listening skills
• Ability to multitask and organize activities based on priority

Responsibilities

• Greeting and welcoming all walk-in customers and guiding them toward the clinic to promote the free eye check-up
• Maintaining sales floor standards and other day-to-day tasks to deliver the best shopping experience
• Understanding the POS system to ensure that transactions are processed effectively
• Dedicated to customer satisfaction and resolving concerns
• Presenting the customer with an optimal selection of products based on customer preferences
• Achieving assigned sales targets and SOP adherence
• Coordinating with the customer for product pick-up after sale and handling returns to control percentages
• Ensuring store upkeep and adherence to SOPs

Skills

Customer service

Communication skills

Sales

Rapport building

Education

12th pass

Graduates preferred

Job description

Reporting to Store Manager

About the Role

A Sales Associate is responsible for providing the best customer experience in the stores by providing high standards of selling services to customers. He/she plays a key role in driving the revenue achieved by the store.

Responsibilities

• Greeting and welcoming all walk-in customers and guiding them toward the clinic to promote the free eye check-up
• Being involved in stocktakes, maintaining sales floor standards, and other day-to-day tasks to deliver the best shopping experience to the customers
• Understanding the POS system to ensure that the transactions are processed effectively
• Being dedicated to customer satisfaction and resolving any concerns that the customer has
• Customer focus: Driving Net Promoter Score
• Presenting the customer with an optimal selection of products based on customer preferences
• Understanding the unstated needs of the customer, asking relevant questions, and picking the right time to pitch the recommended solutions
• Product recommendation
• Achieving the assigned target for sales, eye-test conversion, returns; and following all SOPs
• Post making the sale, coordinating with the customer for product pick-up, after receiving due communication from the warehouse. In case of returns, he/she is expected to understand the reason and try to resolve the same to control the return percentage.
• Achieving sales Vs. Plan & SOP adherence
• Maintaining the store as per Lenskart standards, cleaning the frames and other equipment regularly, and ensuring there is no deviation as per the SOP
• Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store
• Store upkeep & maintenance

Personal attributes & competencies

• Minimum qualification: 12th pass; Graduates preferred
• Ability to build rapport and trusting relationships
• Ability to understand unstated needs of the customer and offer solutions
• Clear communication and active listening skills
• Ability to adapt to changing environment and openness to learn
• Proactive task ownership, result-orientation, and customer-orientation
• Ability to multitask and organize activities based on priority