Sales Associate

Lenskart; Jamnagar; Vor Ort; INR 167.000 - 246.000; Vollzeit

Zusammenfassung

Lenskart is seeking a Sales Associate to deliver top-tier customer experiences in-store and drive revenue growth. You will guide customers through product selection, promote free eye check-ups, and ensure smooth checkout using the POS system.

Ideal candidates are 12th pass or graduates, with strong communication, listening skills, and the ability to multitask in a fast-paced retail environment. Training emphasizes SOP compliance and customer satisfaction.

Qualifikationen

• Minimum qualification: 12th pass; Graduates preferred.
• Ability to build rapport and trusting relationships.
• Clear communication and active listening skills.
• Ability to adapt to changing environment and openness to learn.
• Proactive task ownership, result-orientation, and customer-orientation.
• Ability to multitask and organize activities based on priority.

Aufgaben

• Greet and welcome walk-in customers and guide them toward eye check-up promotions.
• Maintain stock and store standards; perform day-to-day tasks to ensure great shopping experience.
• Understand the POS system to process transactions effectively.
• Resolve customer concerns to ensure satisfaction.
• Achieve sales targets and eye-test conversion; adhere to SOPs.
• Coordinate post-sale with customers for product pickup and handle returns with warehouse feedback.
• Maintain store cleanliness and adherence to SOP; ensure security of equipment and stock.

Kenntnisse

Rapport building

Clear communication

Active listening

Adaptability

Multitasking

Ausbildung

12th pass

Graduates preferred

Tools

POS system

Jobbeschreibung

About Lenskart

With a mission to give India a vision, Lenskart.com is India's fastest growing eyewear company. Lenskart's products include prescription eyewear, branded contact lenses and sunglasses, all equipped with the customers eye powers.

About the Role

A Sales Associate is responsible for providing the best customer experience in the stores by providing high standards of selling services to customers. He/she plays a key role in driving the revenue achieved by the store.

Activities expected to be performed by a Lenskart Sales Associate

Customer focus: Driving Net Promoter Score

• Greeting and welcoming all walk-in customers and guiding them toward the clinic to promote the free eye check-up
• Being involved in stocktakes, maintaining sales floor standards, and other day-to-day tasks to deliver the best shopping experience to the customers
• Understanding the POS system to ensure that the transactions are processed effectively
• Being dedicated to customer satisfaction and resolving any concerns that the customer has

Product recommendation

• Presenting the customer with an optimal selection of products based on customer preferences Understanding the unstated needs of the customer, asking relevant questions, and picking the right time to pitch the recommended solutions

Achieving sales Vs. Plan & SOP adherence

• Achieving the assigned target for sales, eye-test conversion, returns; and following all SOPs
• Post making the sale, coordinating with the customer for product pick-up, after receiving due communication from the warehouse. In case of returns, he/she is expected to understand the reason and try to resolve the same to control the return percentage.

Store upkeep & maintenance

• Maintaining the store as per Lenskart standards, cleaning the frames and other equipment regularly, and ensuring there is no deviation as per the SOP
• Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store

Personal attributes & competencies

• Minimum qualification: 12th pass; Graduates preferred Ability to build rapport and trusting relationships
• Ability to understand unstated needs of the customer and offer solutions Clear communication and active listening skills
• Ability to adapt to changing environment and openness to learn
• Proactive task ownership, result-orientation, and customer-orientation Ability to multitask and organize activities based on priority