Sales Associate

Lenskart; Gangtok; Sur place; INR 167 000 - 279 000; Plein temps

Résumé du poste

Lenskart is seeking a Sales Associate to deliver exceptional customer experience in our stores. You will assist customers, manage stock, operate the POS, and help drive store revenue by meeting sales targets.

Strong communication, rapport-building, and a proactive approach are essential as you guide customers through the eye-care journey and ensure a high standard of service.

Qualifications

• Minimum qualification: 12th pass; graduates preferred.
• Strong customer service and communication skills.
• Ability to build rapport and understand unstated customer needs.
• Able to multitask and work in a retail environment.

Responsabilités

• Greet and welcome walk-in customers and guide them toward the eye-check-up.
• Involve in stocktakes, maintain store standards, and daily tasks.
• Understand the POS system to ensure transactions are processed effectively.
• Resolve customer concerns and ensure high levels of customer satisfaction.
• Present customers with an optimal selection of products based on preferences.

Connaissances

Customer service

POS system

Sales targets

Product recommendations

Active listening

Communication

Stock management

Multi-tasking

Formation

12th pass

Graduate

Description du poste

About Lenskart

With a mission to give India a vision, Lenskart.com is India's fastest growing eyewear company. Lenskart's products include prescription eyewear, branded contact lenses and sunglasses, all equipped with the customers eye powers.

About the Role

A Sales Associate is responsible for providing the best customer experience in the stores by providing high standards of selling services to customers. He/she plays a key role in driving the revenue achieved by the store.

Responsibilities Area

Activities expected to be performed by a Lenskart Sales Associate

Customer focus: Driving Net Promoter Score

• Greeting and welcoming all walk-in customers and guiding them toward the clinic to promote the free eye check-up
• Being involved in stocktakes, maintaining sales floor standards, and other day-to-day tasks to deliver the best shopping experience to the customers
• Understanding the POS system to ensure that the transactions are processed effectively
• Being dedicated to customer satisfaction and resolving any concerns that the customer has

Product recommendation

• Presenting the customer with an optimal selection of products based on customer preferences Understanding the unstated needs of the customer, asking relevant questions, and picking the right time to pitch the recommended solutions

Achieving sales Vs. Plan & SOP adherence

• Achieving the assigned target for sales, eye-test conversion, returns; and following all SOPs
• Post making the sale, coordinating with the customer for product pick-up, after receiving due communication from the warehouse. In case of returns, he/she is expected to understand the reason and try to resolve the same to control the return percentage.

Store upkeep & maintenance

• Maintaining the store as per Lenskart standards, cleaning the frames and other equipment regularly, and ensuring there is no deviation as per the SOP
• Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store

Personal attributes & competencies

• Minimum qualification: 12th pass; Graduates preferred Ability to build rapport and trusting relationships
• Ability to understand unstated needs of the customer and offer solutions Clear communication and active listening skills
• Ability to adapt to changing environment and openness to learn
• Proactive task ownership, result-orientation, and customer-orientation Ability to multitask and organize activities based on priority