RRN00017256-Application Tech Support Practitioner Copy 02

8113 ASOL- Bangalore 7 SEZ Company; Bengaluru; On-site; INR 500,000 - 700,000; Full time

Job summary

Accenture is seeking a Service Desk Quality Management Analyst to help ensure excellence in our service delivery. You will monitor performance metrics, participate in QA initiatives, and contribute to solutions for work-related challenges.

This role emphasizes collaboration, training, and continuous improvement, with opportunities to develop as a Subject Matter Expert while influencing quality standards across the service desk.

Qualifications

• Beginners proficiency in Service Desk Quality Management.
• A minimum of 1 year of experience in relevant related skills.
• Bachelor's Degree in relevant field of studies.

Responsibilities

• Monitor and evaluate service desk performance metrics to ensure quality standards are met.
• Assist in the development and implementation of quality assurance processes.
• Provide feedback and recommendations for continuous improvement in service delivery.
• Collaborate with colleagues to identify areas for enhancement in service desk operations.
• Engage in training and development initiatives to enhance service desk capabilities.

Skills

Service Desk Quality Management

Education

Bachelor's Degree in relevant field

Job description

THE WORK:

Join us in creating exceptional service experiences! You will have the opportunity to perform independently and become a Subject Matter Expert while actively participating in discussions and contributing to solutions for work-related challenges. Your role will be pivotal in ensuring quality management within service desk operations. We are excited to see how your passion and dedication can make a difference in our organization! Monitor and evaluate service desk performance metrics to ensure quality standards are met. Assist in the development and implementation of quality assurance processes. Provide feedback and recommendations for continuous improvement in service delivery. Collaborate with colleagues to identify areas for enhancement in service desk operations. Engage in training and development initiatives to enhance service desk capabilities.

HERE'S WHAT YOU WILL NEED:

• Beginners proficiency in Service Desk Quality Management.
• A minimum of 1 year of experience in relevant related skills.
• Bachelor's Degree in relevant field of studies.

BONUS POINTS IF YOU HAVE:

• Intermediate proficiency in Customer Service.
• Intermediate proficiency in Problem Solving.
• Advanced proficiency in Communication Skills.
• Intermediate proficiency in Data Analysis.
• Expert proficiency in Process Improvement.

About Accenture

Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services - creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. Bring your incredible skills and join our global team of innovators. We come together from different backgrounds across the world and work with the latest technologies to create value and growth for our clients. With us, you'll continue to learn and grow so you can advance in your career. Your personal dreams and ambitions are just as important to us; that's why we offer support any way we can - when you thrive, we all thrive.

Explore your next step at Accenture Belong. Grow. Thrive. Join a great place to work for reinventors who drive meaningful change for our clients, communities, and the world. World. Explore your next step at Accenture