RRN000378 - Application Tech Support Practitioner

8113 ASOL- Bangalore 7 SEZ Company; Bengaluru; On-site; INR 300,000 - 480,000; Full time

Job summary

Accenture Bengaluru is seeking a Service Desk Associate to maintain production systems, ensure SLA compliance, and participate in incident and outage management. You will work independently, becoming a SME while contributing to solutions for work-related challenges.

Role focuses on restoration of service in production, establishing disaster recovery procedures, and data retention practices to support reliable operations.

Qualifications

• 1 year of experience in related skills.
• Beginner proficiency in Service Desk Management.
• Bachelor's Degree in relevant field of studies.

Responsibilities

• Ensure production systems are available and operating as defined in SLAs.
• Drive incident and outage resolution and communication.
• Facilitate restoration of service to the production environment.
• Establish disaster recovery procedures and maintain data retention practices.

Skills

Service Desk Management

Incident Management

Education

Bachelor's degree

Job description

THE WORK:

Join us in creating a vibrant environment where your contributions will shine! You will have the opportunity to perform independently and become a Subject Matter Expert while actively participating in discussions and contributing to solutions for work-related challenges. Your passion for Service Desk Management will be at the forefront as you engage with various aspects of our operations. We are excited to see how you can make a difference in our organization! Ensure production systems are available and operating as defined in Service Level Agreements. Drive incident and outage resolution and communication. Facilitate restoration of service to the production environment. Establish disaster recovery procedures and maintain data retention practices.

HERE'S WHAT YOU WILL NEED:

• A minimum of 1 year of experience in relevant related skills.
• Beginner proficiency in Service Desk Management.
• Bachelor's Degree in relevant field of studies.

BONUS POINTS IF YOU HAVE:

• Intermediate proficiency in Incident Management.
• Intermediate proficiency in Problem Management.
• Advanced proficiency in Customer Service.
• Intermediate proficiency in Communication Skills.
• Advanced proficiency in Technical Troubleshooting.

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences.All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law.Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

Bring your incredible skills and join our global team of innovators. We come together from different backgrounds across the world and work with the latest technologies to create value and growth for our clients. With us, you’ll continue to learn and grow so you can advance in your career. Your personal dreams and ambitions are just as important to us; that’s why we offer support any way we can—when you thrive, we all thrive.

Explore your next step at Accenture Belong. Grow. Thrive. Join agreat place to work for reinventors who drive meaningful change for our clients, communities, and the world. Wo rld. Explore our next step at Accenture