RRN00017078 - Application Tech Support Practitioner

8113 ASOL- Bangalore 7 SEZ Company; Bengaluru; On-site; INR 300,000 - 420,000; Full time

Job summary

Accenture is seeking an entry-level Service Desk Analyst in Bengaluru to help ensure production systems remain available and incidents are resolved efficiently. The role offers exposure to problem-solving discussions and a chance to learn across Service Desk Management within a global professional services environment.

You will participate in incident handling, maintain clear communication during outages, and contribute to disaster recovery procedures as part of supporting SLA commitments.

Qualifications

• Bachelor's degree in relevant field of studies.
• Beginner proficiency in Service Desk Management.
• Prior experience in related skills is advantageous.

Responsibilities

• Assist in ensuring production systems are available and operating as defined in SLAs.
• Support the resolution of incidents and outages, communicating effectively throughout the process.
• Contribute to the restoration of service in production and assist in disaster recovery procedures.

Skills

Service Desk Management

Education

Bachelor's Degree in relevant field

Job description

THE WORK:

Join us in creating a supportive environment where you can build knowledge and participate in problem-solving discussions. You will have the opportunity to engage with various aspects of Service Desk Management, contributing to the seamless operation of our services. We are excited to welcome individuals who are eager to learn and grow in this dynamic field. Your journey starts here, and we look forward to seeing the impact you will make! Assist in ensuring production systems are available and operating as defined in Service Level Agreements. Support the resolution of incidents and outages, facilitating effective communication throughout the process. Contribute to the restoration of service in the production environment and assist in establishing disaster recovery procedures.

HERE'S WHAT YOU WILL NEED:

• Beginner proficiency in Service Desk Management.
• Bachelor's Degree in relevant field of studies.
• It is advantageous to have prior experience in relevant related skills.

BONUS POINTS IF YOU HAVE:

• Intermediate proficiency in Customer Service.
• Beginner proficiency in Technical Support.
• Advanced proficiency in Problem Solving.
• Intermediate proficiency in Communication Skills.
• Beginner proficiency in Data Analysis.

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences.All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law.Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. Bring your incredible skills and join our global team of innovators. We come together from different backgrounds across the world and work with the latest technologies to create value and growth for our clients. With us, you’ll continue to learn and grow so you can advance in your career. Your personal dreams and ambitions are just as important to us; that’s why we offer support any way we can—when you thrive, we all thrive. Explore your next step at Accenture Belong. Grow. Thrive. Join agreat place to work for reinventors who drive meaningful change for our clients, communities, and the world. Wo rld. Explore your next step at Accenture