Application Tech Support Practitioner - shabnam.c.khan

8119 ASOL Gurgaon 5 SEZ Company; Gurugram District; On-site; INR 450,000 - 650,000; Full time

Job summary

Accenture is seeking a motivated professional to focus on Service Desk Quality Management. You will monitor metrics, help develop QA processes, and drive improvements in service delivery while collaborating across teams.

The role requires at least 1 year of related experience and a Bachelor's degree. A strong emphasis on communication, problem solving, and data analysis will help you succeed in this dynamic environment in India.

Qualifications

• Beginner proficiency in Service Desk Quality Management.
• A minimum of 1 year of experience in relevant related skills.
• Bachelor's Degree in relevant field of studies.

Responsibilities

• Monitor and evaluate service desk performance metrics to ensure quality standards are met.
• Assist in the development and implementation of quality assurance processes.
• Provide feedback and recommendations for continuous improvement in service delivery.
• Collaborate with colleagues to identify and resolve service-related issues.
• Engage in training and development activities to enhance service desk capabilities.

Skills

Service Desk Quality Management

Customer Service

Problem Solving

Communication Skills

Data Analysis

Process Improvement

Education

Bachelor's Degree

Job description

THE WORK:

Join us in creating exceptional experiences! You will have the opportunity to perform independently and become a subject matter expert while actively participating in discussions and contributing to solutions for work-related challenges. Your role will be pivotal in ensuring quality management within service desk operations. We are excited to see how your enthusiasm and dedication can make a difference in our organization! Monitor and evaluate service desk performance metrics to ensure quality standards are met. Assist in the development and implementation of quality assurance processes. Provide feedback and recommendations for continuous improvement in service delivery. Collaborate with colleagues to identify and resolve service-related issues. Engage in training and development activities to enhance service desk capabilities.

HERE'S WHAT YOU WILL NEED:

• Beginner proficiency in Service Desk Quality Management.
• A minimum of 1 year of experience in relevant related skills.
• Bachelor's Degree in relevant field of studies.

BONUS POINTS IF YOU HAVE:

• Intermediate proficiency in Customer Service.
• Advanced proficiency in Problem Solving.
• Expert proficiency in Communication Skills.
• Master proficiency in Data Analysis.
• Intermediate proficiency in Process Improvement.

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent-and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences.All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law.Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. Bring your incredible skills and join our global team of innovators. We come together from different backgrounds across the world and work with the latest technologies to create value and growth for our clients. With us, you’ll continue to learn and grow so you can advance in your career. Your personal dreams and ambitions are just as important to us; that’s why we offer support any way we can—when you thrive, we all thrive. Explore your next step at Accenture Belong. Grow. Thrive. Join agreat place to work for reinventors who drive meaningful change for our clients, communities, and the world. Wo rld. Explore your next step at Accenture