RRN00017170 - Application Tech Support Practitioner

Accenture; Bengaluru; On-site; INR 300,000 - 540,000; Full time

Job summary

Accenture in Bengaluru is seeking a Service Desk professional to support production systems, participate in problem-solving discussions, and help drive incident and outage resolution with clear communication.

This role emphasizes building disaster recovery procedures and upholding data retention practices while leveraging beginner to advanced proficiencies in service desk and customer support to grow with the team.

Qualifications

• Beginner proficiency in Service Desk Management.
• It is advantageous to have prior experience in relevant related skills.
• Intermediate proficiency in Customer Support.
• Advanced proficiency in Problem Solving.
• Expert proficiency in Communication Skills.
• Master proficiency in Technical Troubleshooting.
• Intermediate proficiency in Data Analysis.

Responsibilities

• Assist in ensuring production systems are available and operating smoothly.
• Drive incident and outage resolution while maintaining clear communication.
• Facilitate the restoration of services to the production environment.
• Establish disaster recovery procedures and uphold data retention practices.

Skills

Service Desk Management

Customer Support

Problem Solving

Communication Skills

Technical Troubleshooting

Data Analysis

Job description

THE WORK: Join us in creating a vibrant environment where you can build knowledge and support others. You will participate in problem-solving discussions that foster collaboration and innovation. Your enthusiasm for Service Desk Management will shine as you engage with various challenges and opportunities. We are excited to see how you can contribute to our mission and help us grow together! Assist in ensuring production systems are available and operating smoothly. Drive incident and outage resolution while maintaining clear communication. Facilitate the restoration of services to the production environment. Establish disaster recovery procedures and uphold data retention practices. HERE’S WHAT YOU WILL NEED: Beginner proficiency in Service Desk Management. Education requirements are not specified for this opportunity. It is advantageous to have prior experience in relevant related skills. BONUS POINTS IF YOU HAVE: Intermediate proficiency in Customer Support. Advanced proficiency in Problem Solving. Expert proficiency in Communication Skills. Master proficiency in Technical Troubleshooting. Intermediate proficiency in Data Analysis.

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences.All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law.We have a rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.