RRN00016508 - Application Tech Support Practitioner

Accenture; Gurugram District; On-site; INR 300,000 - 540,000; Full time

Job summary

Accenture in Gurugram is seeking a Service Desk Analyst to support production systems, ensuring availability and SLA adherence. You will participate in problem solving discussions and build expertise in service delivery.

The role focuses on incident and outage resolution, clear communication, disaster recovery planning, and data retention practices in line with organizational standards. Beginner to intermediate skills in service desk management and customer service are expected.

Qualifications

• Bachelor’s Degree in relevant field of studies.
• Beginner proficiency in Service Desk Management.
• Beginner proficiency in problem solving.
• Intermediate proficiency in communication.
• Advanced proficiency in customer service.
• Intermediate proficiency in incident management.
• Beginner proficiency in process improvement.

Responsibilities

• Ensure production systems are available and operating according to defined SLAs.
• Drive incident and outage resolution and maintain clear communication throughout the process.
• Facilitate the restoration of service to the production environment efficiently and effectively.
• Establish disaster recovery procedures to safeguard critical operations.
• Maintain data retention practices in alignment with organizational standards.

Skills

Service Desk Management

Problem Solving

Communication

Customer Service

Incident Management

Process Improvement

Education

Bachelor's Degree

Job description

THE WORK: Explore opportunities to build knowledge and support the group while engaging in problem solving discussions. This role will involve developing expertise in Service Desk Management, fostering a collaborative environment where challenges are addressed thoughtfully. Join us in this exciting journey and contribute to a dynamic and supportive workplace. Ensure production systems are available and operating according to defined Service Level Agreements. Drive incident and outage resolution and maintain clear communication throughout the process. Facilitate the restoration of service to the production environment efficiently and effectively. Establish disaster recovery procedures to safeguard critical operations. Maintain data retention practices in alignment with organizational standards. HERE’S WHAT YOU WILL NEED: Beginner proficiency in Service Desk Management. A minimum of 0 of experience in relevant related skills. Bachelor’s Degree in relevant field of studies. BONUS POINTS IF YOU HAVE: Beginner proficiency in problem solving. Intermediate proficiency in communication. Advanced proficiency in customer service. Intermediate proficiency in incident management. Beginner proficiency in process improvement.

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences.All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law.Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.