ISSRRN0001036 - Infra Tech Support Practitioner

Accenture Infrastructure and Capital Projects, LLC; Bengaluru; On-site; INR 400,000 - 700,000; Full time

Job summary

Accenture is seeking an entry-level Service Desk Analyst in Bengaluru, India, to learn and contribute through problem solving discussions and knowledge-building. The role focuses on ensuring production systems are available and operating per SLAs, and supporting incident resolution.

You will gain exposure to disaster recovery practices, data retention policies, and customer service skills while developing your proficiency in service desk management and related areas.

Qualifications

• Bachelor’s degree in a relevant field of studies.
• Beginner proficiency in Service Desk Management.
• Beginner proficiency in Service Desk Voice Support.
• Experience in related skills is advantageous.

Responsibilities

• Ensure production systems are available and operating to SLAs.
• Drive incident and outage resolution with clear communication.
• Restore service to production environment efficiently.
• Establish disaster recovery procedures to safeguard operations.
• Maintain data retention in alignment with policies.

Skills

Service Desk Management

Service Desk Voice Support

Incident Management

Customer Service

Communication

Problem Solving

Technical Troubleshooting

Education

Bachelor’s Degree in relevant field

Job description

THE WORK: Explore opportunities to build knowledge and support the group while engaging in problem solving discussions. This role will involve developing expertise in Service Desk Management, fostering a collaborative environment where learning and contribution are valued. Join us in this exciting journey and make a meaningful impact. Ensure production systems are available and operating according to defined service level agreements. Drive incident and outage resolution and maintain clear communication throughout the process. Facilitate the restoration of service to the production environment efficiently and effectively. Establish and maintain disaster recovery procedures to safeguard critical operations. Maintain data retention practices in alignment with organizational policies. HERE’S WHAT YOU WILL NEED: Beginner proficiency in Service Desk Management. Beginner proficiency in Service Desk Voice Support. It is advantageous to have prior experience in relevant related skills. Bachelor’s Degree in relevant field of studies.

BONUS POINTS IF YOU HAVE:

• Beginner proficiency in incident management.
• Beginner proficiency in customer service skills.
• Intermediate proficiency in communication skills.
• Intermediate proficiency in problem solving.
• Beginner proficiency in technical troubleshooting.

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us atwww.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences.All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law.Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.