RRN00016625 - Infra Tech Support Practitioner

Accenture Infrastructure and Capital Projects, LLC; Bengaluru; On-site; INR 260,000 - 380,000; Full time

Job summary

Accenture Infrastructure and Capital Projects, LLC is seeking a junior Service Desk professional to learn and support production environments. You will participate in incident management, collaboration, and learning discussions while ensuring systems meet defined SLAs.

This entry-level role emphasizes problem solving, time management, and adaptability, with a focus on developing expertise in service desk operations and customer service.

Qualifications

• Beginner proficiency in Service Desk Management.
• Beginner proficiency in Service Desk Voice Support.
• Prior related skills experience is a plus.
• Bachelor’s Degree in relevant field of studies.

Responsibilities

• Ensure production systems are available and operating per SLAs.
• Drive incident and outage resolution and communicate status clearly.
• Facilitate efficient restoration of service to production.
• Establish and maintain disaster recovery procedures.
• Maintain data retention practices per policy.

Skills

Service Desk Management

Voice Support

Education

Bachelor's Degree in relevant field

Job description

THE WORK:

Explore new opportunities to build knowledge and support the group while engaging in problem solving discussions. This role will involve developing expertise in Service Desk Management, fostering a collaborative environment where learning and contribution are valued. Join us in this exciting journey and make a meaningful impact. Ensure production systems are available and operating according to defined service level agreements. Drive incident and outage resolution and maintain clear communication throughout the process. Facilitate the restoration of service to the production environment efficiently and effectively. Establish and maintain disaster recovery procedures to safeguard critical operations. Maintain data retention practices in alignment with organizational policies.

HERE’S WHAT YOU WILL NEED:

Beginner proficiency in Service Desk Management. Beginner proficiency in Service Desk Voice Support. It is advantageous to have prior experience in relevant related skills. Bachelor’s Degree in relevant field of studies.

BONUS POINTS IF YOU HAVE:

Intermediate proficiency in customer service. Beginner proficiency in communication skills. Intermediate proficiency in problem solving. Beginner proficiency in time management. Beginner proficiency in adaptability.

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences.All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law.Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.