Roaming Solutions Manager

airtel; Gurugram District; On-site; INR 5,000,000 - 7,500,000; Full time

Job summary

Airtel Centre requires an International Roaming Alliances & Partnerships Head (DGM) to lead the roaming business P&L, driving cost efficiencies and revenue growth in collaboration with Marketing, Customer Experience, network, IT, and RA. The role manages over 520 partners across multiple time zones, delivering strategic partnerships and new business opportunities.

The candidate should bring telecom experience, strong negotiation and leadership skills, and a track record of cross-functional

Qualifications

• Bachelor degree required; commercial/technical and analytical aptitude preferred.
• Telecom experience required; familiarity with billing and revenue recognition preferred.
• Experience in managing partnerships and large-scale program delivery is desirable.

Responsibilities

• Negotiate with operators for outroaming and inroaming costs, close contracts and settlements.
• Support Marketing with country coverage and cost for new packs.
• Manage traffic steering per negotiated rates to optimize cost and review KPI achievements.
• Track traffic and alliance performance (revenue and cost) regularly.
• Oversee RAP monitoring, rating validation, and work with RA/IT/Clarifying teams to prevent revenue loss.

Skills

Leadership

Negotiation

Communication

Analytical thinking

Strategic partnerships

Cross-functional collaboration

Team management

Market intelligence

Education

Bachelor degree

Commercial/technical and analytical aptitude

Tools

Billing systems

Job description

Job Title: International Roaming Alliance & Partnerships Head

Job Level: DGM

Function: Global Voice

Location: Airtel Centre

Reporting to: Head: Roaming & Mobile Solutions

Date: 15 th July 2026

Purpose of the Job

• Responsible to Manage the P&L for the Roaming business which is contributing to NR of >50%
• Make Airtel leader in the Roaming business in India by driving cost & revenue in a direction to enhance pack coverage and total roaming revenue in collaboration with Marketing, Customer experience, network, IT and RA

Deliverables (Maximum 5-6 Key Responsibilities)

• Negotiation with the Operators for the outroaming cost and Inroaming revenue, close contracts, settlements and maintain relationship with them.
• Support the Marketing team with country coverage and cost for new packs to be launched
• Manage traffic steering according to the negotiated rates to optimize cost and review achievements for the commitments.
• Track the traffic, performance of the alliances regularly (revenue and cost)
• Tap Implementation, Rating Validation, RAP monitoring and work closely with RA/Mediation/IT/Clearing House team for ensuring no revenue loss and complete billing.
• Support Finance with accurate revenue /cost booking, timely settlement and collection, forecast, bad debt and reconciliations.

Major Challenges

• Single handedly manage >520 partners, large amount of follow up
• Track traffic and revenue/cost movement
• Revenue and cost forecasting
• High External and Cross functional dependency
• Up to date with market developments
• Manage partnerships in all times zones

Decision level

Prime

• Revenue and cost projections
• Accept ./ reject deviations in rates
• Day to day coordination
• Contract finalisation

Shared

• Final negotiation
• Audit & Compliance
• Marketing initiatives

Contributory

• Strategic partnerships
• New Business opportunities
• Cross functional projects
• Marketing product enhancements

D demonstrate (Key competencies)

• Leadership qualities
• Customer focus
• Teamwork and collaboration
• Negotiation & Communication skills
• Execution excellence
• Hunger to win
• Analytical and problems Solving
• Networking and inter-personal skills

Educational Level

Must have: Bachelor degree

Preferred: Commercial /technical and Analyticalaptitude

Working Experience

Must have: experience in telecom

Preferred: worked in function which gives understanding on billing and revenue recognition

D dimensions

Team-Mix

Revenue

OB

KPI

• Revenue
• Cost

Impact On Customers

i) Type of customers Mainly Internal Mainly External Fair mix of Internal &
External

No. Of Subordinates

NA

Approvals

• Reporting Manager
• Functional Head
• Business HR
• C&B