Risk Specialist I CRC - Variable

Amazon Inc.; Bengaluru; On-site; INR 700,000 - 1,000,000; Full time

Job summary

Amazon Inc. in Bengaluru, Karnataka, India, is seeking a Risk Analyst to review and analyze websites for Amazon Associates quality, monitor compliance, and identify process improvements. You will manage communications with publishers when violations arise, and work with limited supervision to authenticate websites and accounts.

You will prioritize deliverables, develop risk position papers, and contribute to repository updates while supporting new hires and adapting to changing business needs.

Qualifications

• 3+ years of conducting workplace risk investigations experience.
• Bachelor’s degree or Master’s degree in business, data science, public administration, finance, engineering, HR or related field.
• Can work proactively and independently, meet deadlines, and deliver on projects and tasks.
• Experience solving complex investigations or escalations.
• Language proficiency in verbal, writing, reading and comprehension in all required forms.

Responsibilities

• Demonstrate flexibility to handle diverse queues and escalation complexity.
• Provide 1-page escalation write-ups detailing store, events, resolution, gaps, and fixes.
• Identify emerging threats and create risk position papers quarterly with legal alignment.
• Prepare risk position papers with BD/legal requirements and repository updates.
• Identify opportunities to implement new rules for new use cases.
• Independently prioritize core deliverables based on urgency and impact.
• Ensure procedures and SLAs are followed while maintaining quality and performance.
• Contribute to tool or process improvements through testing and recommendations.
• Assist new hires to meet performance standards.

Skills

Independent problem-solving

Deadline-driven

Strong written & spoken English

Education

Bachelor’s or Master’s degree in relevant field

Tools

Microsoft Office

Job description

Job Description:

Risk Analyst reviews and analyses websites to determine their quality for acceptance into the Associates Program. In addition to monitoring websites for compliance, analyst will work to identify areas to improve processes, clarify policies and identify emerging trends. When they identify violations or low-quality sites, they’ll manage communication with the publisher. Risk Analyst position relies on judgment to accomplish goals and will work under very limited supervision of the manager. Individual problem-solving and skills are used to authenticate websites and accounts. Nearly all decisions are expected to be made independently.

Key job responsibilities

• Demonstrate flexibility to work within different queues, with increased complexity or specialization based on current business needs
• Provide summarized 1 pager write up for each escalation giving the summary of the store, chronology of events leading up to the escalation, immediate resolution provided, gaps in Investigation process and proposed systemic/process fixes.
• Should identify emerging threats and technological advancements and create risk position paper per quarter, gain alignment with legal and create a repository for easy reference.
• Should work on assigned risk position papers basis BD/legal requirement, gain internal and legal alignment and add to the repository.
• Identify the opportunity to experiment and introduce new rule to cover newer used cases
• Should independently prioritize core deliverable and projects basis the criticality of the deliverable
• Ensure compliance with procedures and SLAs while achieving quality and performance metrics. Work on the Core queues and willing to switch between different functions as per business requirement
• Work on projects that design/improve tools or processes by testing and/or develops recommendations for management
• Support new hires in the team to help them meet required performance standards

About the team

Amazon’s affiliate program (Amazon Associates) is one of the largest of its kind, with a massive base of affiliates registering and driving users to purchase everything from books to band saws, kayaks to Kindles on Amazon.com. Such a large impactful program opens Amazon to many risks both financial and reputational.

Basic Qualifications

• 3+ years of conducting workplace risk investigations experience
• Bachelors degree, or Masters degree in business, data science, public administration, finance, engineering, human resources or related field
• Bachelors degree, or experience solving complex investigations or escalations
• Can work proactively and independently, meet deadlines, and deliver on projects and tasks
• Experience solving complex investigations or escalations
• 3)Candidate must demonstrate language proficiency in all the following: Verbal, writing, reading and comprehension

Preferred Qualifications

• Experience working in large teams or at a national/multinational organization, or experience in identifying incomplete or inaccurate data, identifying the root cause and creating/implementing an escalation plan
• Experience in project management including resource planning, managing schedules, reporting project status and prioritizing tasks
• Bachelors degree in business, data science, public administration, finance, engineering, human resources or related field, or a CFA and experience in Excel (macros, index, conditional list, arrays, pivots, lookups)
• Knowledge of Microsoft Office including Outlook, Word, and Excel
• 1) Proficiency in multi-skill or multi-org experience

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