Risk Analytics - Process Mining - Manager

EY; Kolkata District; On-site; INR 2,500,000 - 5,200,000; Full time

Job summary

EY in India seeks a Manager to lead strategic process mining, task mining, and digital transformation initiatives across global enterprise clients. You will oversee delivery governance, client management, value realization, and program leadership, driving predictive analytics and AI-led use cases to enhance outcomes.

Lead analytics using low-code platforms and data visualization, architect integrated data pipelines, and manage cross-functional teams to deliver scalable insights and outcomes.

Qualifications

• Experience leading multi-platform transformation programs for global clients.
• Strong consulting and GTM planning experience.
• Expertise in process mining, automation, and data visualization.

Responsibilities

• Lead end-to-end transformation programs involving process mining, RPA, AI/ML, workflow redesign, and platform migrations (ServiceNow, Salesforce).
• Drive business value assessments, process maturity evaluations, and consulting-led roadmap creation for enterprise clients.
• Own delivery governance, program KPIs, quality assurance, and structured methodologies (Lean Six Sigma, Green Belt projects).
• Oversee analytics using low-code platforms and data visualization to enable scalable insights.

Skills

Process Mining

RPA/AI/ML

Data Analytics

Leadership

Program Mgmt

GTM Strategy

Client Management

Tools

Celonis

Signavio

MPMx

Parkmore

SAP

CRM

ERP

UI Path

Automation Anywhere

WorkFusion

Chatbots

SQL

Python

Tableau

Power BI

Six Sigma GB/BB

BPMN

ARIS

Visio

Job description

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

Process Mining, Low-Code Analytics & AI/Predictive

Experience: 8+ years

Role Summary

This role is for a manager who can lead strategic process mining and task mining programs, digital transformation initiatives, automation implementations (RPA/AI/ML), and multi-system process improvement engagements, driving process intelligence and data-driven transformation across enterprise processes. The Manager oversees delivery governance, client management, value realization, account expansion, and program leadership across global enterprise clients. The role will also oversee analytics using low-code platforms and data visualization, enabling scalable insights and performance tracking, while driving predictive analytics and AI-led use cases to enhance process outcomes and decision-making.

Key Responsibilities

• Strategic Leadership & Transformation Delivery
  • Lead end-to-end transformation programs involving process mining, RPA, AI/ML, workflow redesign, and platform migrations (ServiceNow, Salesforce).
  • Drive business value assessments, process maturity evaluations, and consulting-led roadmap creation for enterprise clients.
  • Own delivery governance, program KPIs, quality assurance, and structured methodologies (Lean Six Sigma, Green Belt projects).
• Process Mining & Analytics Leadership
  • Lead multi platform process mining programs using Celonis, Signavio, MPMx, Parkmore.
  • Architect object centric process models (OCPM) and integrated data pipelines across SAP, CRM, and legacy systems.
  • Oversee conformance checking, KPI frameworks, automation triggers (Action Engine), and SLA breach prediction.
• Digital Transformation & Automation
  • Lead enterprise automation using RPA (UI Path, Automation Anywhere, WorkFusion), AI, ML, Chat Bots, and predictive modelling.
  • Manage cross-functional teams to design high-value interventions such as:
    • Intelligent routing
    • Automated diallers
    • Knowledge automation
    • Proactive notifications
    • Agent enablement
• Business Consulting & Account Growth
  • Act as Business Value Architect and Capability Lead for digital transformation solutions.
  • Support pre-sales, RFP/RFI responses, solution design, pricing models, and client advisory discussions.
  • Own consulting P&L, account growth planning, and GTM initiatives, collaborating with alliance partners.
• Team Leadership & Enablement
  • Lead teams of analysts, consultants, and engineers—providing coaching, capability development, and quality oversight.
  • Facilitate workshops, training sessions, and transformation readiness programs across business and operations.

Required Skills & Tools

• Process Mining Tools: Celonis (Business Value Architect certified), Signavio, MPMx, Apromore
• Digital Transformation Tools: ServiceNow, Salesforce migrations
• Automation Tools: UI Path, Automation Anywhere, WorkFusion, Chatbots
• Data & Analysis Tools: SQL, Python, Tableau, Power BI
• Process Excellence: Six Sigma GB/BB, Quality Management, BPMN, ARIS, Visio
• Domain Expertise: Business processes such as P2P, O2C, R2R, and operations, Supply Chain

Preferred Experience

• Leading large-scale transformation and re-engineering programs (global clients across telecom, BFSI, manufacturing).
• Managing multi-system integration projects (CRM, ERP, legacy - digital platforms).
• Structured experience in consulting, account expansion, and GTM leadership.
• Strong experience in digital transformation and process optimization initiatives
• Internal Audit and Risk experience is highly preferred.

EY | Building a better working world

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