Walk-in | Client Retention Specialist

Saggio Insurance Broking Pvt Ltd; New Delhi; On-site; INR 450,000 - 600,000; Full time

Job summary

Saggio Insurance Broking Pvt Ltd is seeking a Customer Retention Specialist to proactively engage at-risk clients and deploy strategic solutions to retain business. You will resolve technical, billing, or service failures and strive to meet monthly preservation targets while turning negative experiences into positive outcomes.

The role emphasizes empathy, swift problem-solving, and serving as the final contact for high-priority grievances, with a focus on reducing churn and protecting revenue.

Qualifications

• 2+ years of dedicated experience in customer retention, escalations, or high-tier support.
• Experience tracking account history and save-rates in systems.
• Proven ability to calm angry clients and shift conversations from complaints to solutions.
• Sharp problem-solving skills to fix high-stakes issues under tight deadlines.

Responsibilities

• Intercept at-risk customers and deploy strategic solutions to retain their business.
• Investigate and resolve the technical, billing, or service failures driving the complaint.
• Meet or exceed monthly account preservation and revenue retention targets.
• Turn negative experiences into positive outcomes through swift, empathetic problem-solving.
• Act as the final point of contact for high-priority, volatile customer grievances.
• Log customer pain points to help leadership fix flaws before they cause more churn.

Skills

Customer retention

Escalations handling

High-tier support

Empathy & communication

Job description

Role & responsibilities

Intercept at-risk customers and deploy strategic solutions to retain their business.

Investigate and resolve the technical, billing, or service failures driving the complaint.

Meet or exceed monthly account preservation and revenue retention targets.

Turn negative experiences into positive outcomes through swift, empathetic problem-solving.

Act as the final point of contact for high-priority, volatile customer grievances.

Log customer pain points to help leadership fix flaws before they cause more churn.

Preferred candidate profile

Proven ability to calm angry clients and shift conversations from complaints to solutions.

Sharp problem-solving skills to fix high-stakes issues under tight deadlines.

Clear understanding of how customer churn directly impacts business health and revenue.

2+ years of dedicated experience in customer retention, escalations, or high-tier support.

Experience tracking account history and save-rates in systems