Retail Store Supervisor

Bake World Retails; Udaipur District; On-site; INR 180,000 - 300,000; Full time

Job summary

Bake World Retails in Rajasthan, India is seeking a diligent store associate to manage customer service, sales, and day-to-day store operations. You will handle billing, inventory, online orders, and maintain a welcoming retail environment for home bakers and institutes.

The role emphasizes stock control, customer engagement, and coordination with delivery partners to ensure smooth operations during peak hours and festive seasons.

Qualifications

• Experience in maintaining retail store operations.

Responsibilities

• Welcome customers and understand baking requirements.
• Operate POS billing software and handle multiple payment methods.
• Maintain cleanliness and visual merchandising of the store.
• Coordinate with warehouse for stock availability and planograms.
• Process online and WhatsApp orders and ensure timely dispatch.

Skills

Customer Service

Sales

Store Operations

Job description

Role & responsibilities

Customer Service

• Welcome customers and understand their baking requirements.
• Recommend suitable baking ingredients, tools, packaging, and accessories.
• Upsell and cross-sell products to increase average bill value.
• Resolve customer queries and complaints professionally.

Sales

• Promote new arrivals, seasonal products, and ongoing offers.
• Encourage repeat purchases and customer loyalty.

Store Operations

• Maintain cleanliness and visual merchandising of the store.
• Ensure shelves are fully stocked and products are properly displayed.
• Arrange products according to category and planograms.
• Check expiry dates and remove damaged or expired products.

Billing & Cash Handling

• Operate POS billing software accurately.
• Handle cash, UPI, card, and other payment methods.
• Maintain accurate cash records and end-of-day reconciliation.

Inventory Management

• Receive and verify incoming stock.
• Update inventory in the system.
• Report low-stock and fast-moving items.
• Conduct regular stock counts and assist during audits.

Order Fulfilment

• Process online and WhatsApp orders.
• Pack products carefully for courier and local delivery.
• Coordinate with delivery partners to ensure timely dispatch.

Product Knowledge

• Stay updated on baking ingredients, tools, chocolates, cake decorations, packaging, and new product launches.
• Guide beginners as well as professional bakers in selecting the right products.

Customer Relationship

• Build long-term relationships with home bakers, bakery owners, and institutes.
• Collect customer feedback and share suggestions with management.
• Maintain customer database for promotions and follow-ups.

Marketing Support

• Inform customers about workshops, offers, memberships, and loyalty programs.
• Encourage customers to follow Homebakers Mart on social media.
• Assist in in-store promotional activities.

Teamwork

• Coordinate with warehouse and purchase teams for stock availability.
• Support colleagues during busy hours and festive seasons.
• Follow company SOPs and maintain discipline.

Preferred candidate profile

Anyone having experience of Maintaining Retail store operations