Retail Store Manager- Bangalore

Puma; Bengaluru; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Puma Bengaluru store is seeking a Store Manager to lead daily operations, drive sales and ensure profitability through strategic planning and hands-on coaching. You will manage payroll, scheduling and loss prevention while delivering premium customer experience in line with Brand Values.

You will spend most of your time on the shop floor mentoring Associates, analyzing customer trends, coordinating marketing initiatives, and contributing to open/close procedures and store events.

Responsibilities

• Directly responsible for ensuring the Store consistently achieves or exceeds sales, KPIs and profitability goals through planning, expense control, sales and service.
• Guarantee consistently high standards of customer experience within the Store in accordance with Puma Brand Values and service standards.
• Responsible for recruitment, training, development and succession of high performing Associates and Management.
• Hold each member of the store team accountable to meeting / exceeding company expectations through weekly productivity conversations, daily coaching in the moment, performance recognition, and performance action notices as necessary.
• Spends 85% of their working time on the sales floor engaging with consumers, selling, and coaching employees.
• Accountable for payroll control and selling driven scheduling to maintain a highly profitable location while providing the highest levels of service to customers.
• Analyze customer profiles, buying trends, and competitive information to impact and drive business.
• Directly responsible for execution and processing of both incoming and outgoing merchandise.
• Directly responsible for Loss Prevention and Operational compliance within store.
• Communicate, manage and execute all Marketing driven initiatives and events within budget and according to all Policies & Procedures.
• Develop and maintain strong communication with local PR and marketing. Participate in new store openings and/or store closings; travel may be required.
• Attend Store Manager Meetings as well as all offsite training and position related meetings as required by Area/District Manager; travel may be required.

Job description

• Directly responsible for ensuring the Store consistently achieves or exceeds sales, KPIs and profitability goals through the effective use of short and long term planning, expense control, sales and service.
• Guarantee consistently high standards of customer experience within the Store in accordance with PUMAs Brand Values and service standards.
• Responsible for recruitment, training, development and succession of high performing, results driven Associates and Management.
• Hold each member of the store team accountable to meeting / exceeding company expectations through weekly productivity conversations, daily coaching in the moment, performance recognition, and performance action notices as necessary.
• Spends 85% of their working time on the sales floor engaging with consumers, selling, and coaching employees.
• Accountable for payroll control and selling driven scheduling in order to maintain a highly profitable location while providing the highest levels of service to customers.
• Analyze customer profiles, buying trends, and competitive information to impact and drive business.
• Directly responsible for execution and processing of both incoming and outgoing merchandise.
• Directly responsible for Loss Prevention and Operational compliance within store.
• Communicate, manage and execute all Marketing driven initiatives and events within budget and according to all Policies & Procedures.
• Develop and maintain strong communication with local PR and marketing. Participate in new store openings and/or store closings; travel may be required.
• Attend Store Manager Meetings as well as all offsite training and position related meetings as required by Area/District Manager; travel may be required.