Retail Store Manager

Lenskart; Nagpur District; On-site; INR 400,000 - 550,000; Full time

Job summary

Lenskart in Nagpur is seeking a Store Manager to drive store sales, ensure superior customer experiences, and lead a team of retail associates.

You will manage daily operations, inventory control, SOP adherence, and staff development to maintain brand standards and hit business targets.

Qualifications

• Graduate with retail exposure or leadership interest.
• Strong communication and leadership abilities.
• Proven skills in customer service and team motivation.

Responsibilities

• Greeting customers and coaching team for excellent service.
• Drive store sales to meet targets and inspire staff.
• Develop and train store team; deliver constructive feedback.
• Monitor cash, inventory, and POS transactions; ensure accuracy.
• Ensure SOPs are followed and store standards are maintained.
• Oversee store upkeep, security, and loss prevention measures.
• Build rapport with customers and ensure high-quality customer experience.

Skills

Graduate

Customer service

Sales leadership

People management

Education

Any Graduate

Job description

Job description

Title Store Manager

Reporting to Area Operations Manager

Skip Level - City/Zonal Manager

About Lenskart

With a mission to give India a vision, Lenskart.com is India's fastest growing eyewear company. Lenskart's products include

prescription eyewear, branded contact lenses and sunglasses, all equipped with the customers' eye powers.

About the Role

A Store Manager at Lenskart acts as an important link between strategy and execution. He/she drives the store towards

achieving all assigned metrics of Store Sales, Conversions, Customer satisfaction etc. and is responsible for keeping a high level

of morale among the store staff, developing them, controlling attrition, and ensuring smooth operations at the store.

Responsibilities

Area Activities expected to be performed by a Lenskart Store Manager

Customer focus:Driving NetPromoter Score

• Greeting customers when they enter store and coaching the team to do the same
• Displaying commitment towards providing exceptional Customer Service and ensuring that
• Lenskart associates also treat Customer Satisfaction as a priority
• Dealing with customer service issues such as queries and complaints at store level and ensuring
• this is consistent with the team
• Striving to have long lasting and fruitful relationships with each of our customers

Driving sales vs plan

• Driving the sales of the store to meet the allotted targets by allocating the targets to the staff
• Developing a culture of high sales performance expectations, i.e. Sales Leadership
• Motivating and inspiring the field team to drive for results
• Assessing field capability and establish performance priorities at group level

People development (Attrition Control)

• Assisting in recruiting and selecting high potential staff
• Providing effective on-the-job training and guidance to team members making use of company
• training modules
• Delivering clear, motivating and constructive feedback in a timely manner to all retail associates
• Evaluating the training needs of store associates and working closely with L&D department to
• execute the developmental plan
• Understanding the reasons for attrition and taking measures to control it

Cash & Inventory management

• Monitoring cash reconciliation to ensure there is no mismatch of store funds
• Ensuring availability of required merchandise and services
• Conducting stocktakes regularly
• Ensuring the staff at store level has basic understanding of POS System to ensure transactions
• are properly and effectively processed
• Performing the necessary quality checks for the new products
• Working very closely with other departments till the product reaches the customer and ensuring
• the best customer experience to the Lenskart Customer

Supervision

• Ensuring that all store employees, including the Optometrist, are taken care of and their issues
• are resolved
• Ensuring that the eye check-ups are conducted as per the SOP and maintain high quality
• standards

SOP adherence & implementation

• Ensuring that all SOPs for retail are implemented successfully and adhered to by store employees
• Updating colleagues on business performance, new initiatives and other important issues
• Scheduling the team's shift timings to meet the store's business needs and demands
• Ensuring staffing levels are adequate to effectively operate the store

Store upkeep & maintenance

• Maintaining the store as per Lenskart standards, regularly cleaning the frames and other
• equipment at the store
• Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or
• damage in the store

Personal attributes & competencies

• Minimum qualification: Graduate
• Ability to act as a link between strategy and execution
• Ability to develop and inspire people to achieve their best
• Ability to build rapport and trusting relationships
• Ability to understand stated and unstated needs of the customer and offer solutions
• Clear communication and active listening skills
• Ability to adapt to a changing environment and openness to learn
• Proactive task ownership, result-orientation, and customer-orientation
• Ability to multitask and organize activities based on priority.

Role: Retail Store ManagerIndustry Type: Retail Department: Merchandising, Retail & eCommerce Employment Type: Full Time, Permanent Role Category: Retail Store Operations EducationUG: Any Graduate Key SkillsSkills highlighted with '' are preferred keyskillsRole & responsibilities

Preferred candidate profile

Perks and benefits