Retail Sales Executive

Lenskart; New Delhi; On-site; INR 300,000 - 420,000; Full time

Job summary

Lenskart India is seeking a Sales Associate to deliver the best customer experience in store locations across Delhi. You will greet customers, guide them to products, promote eye-care services, and handle transactions with a basic POS understanding.

You will aim to hit sales targets, ensure smooth product pickup, coordinate with warehouse for lens fitting, maintain store hygiene, and build rapport with customers while delivering high service standards.

Qualifications

• Greet and welcome walk-in customers; guide them toward services and products.
• Maintain store standards and assist with day-to-day tasks for best shopping experience.
• Understand POS system basics to process transactions accurately.
• Resolve customer concerns to ensure satisfaction.

Responsibilities

• Present optimal product selections based on information from optometrist and customer needs.
• Ask relevant questions to identify unstated needs and time the pitch for solutions.
• Achieve sales targets for sales, eye-test conversion, and returns; follow SOPs.
• Coordinate with warehouse for product pickup and verify lens fittings before handing over products to customers.
• Maintain store hygiene and security of equipment; prevent stock shortages or damage.

Education

12th pass; Graduates preferred

Job description

About the Role

Sales Associate is responsible for providing the best customer experience in the stores by providing high standards of selling services to Lenskart customers. He/she plays a pivotal role in driving the revenue achieved by the store.

Responsibilities Area Activities expected to be performed by a Lenskart Sales Associate

Customer focus

Sales Associate is expected to greet and welcome all walk-in customers and guide them toward the clinic, promoting the free eye check-up

He/she will be involved in stocktakes, maintaining sales floor standards, and other day-to-day tasks to deliver the best shopping experience to the customers

He/she must possess a basic understanding of the POS system to ensure that the transactions are processed effectively

He/she must be dedicated to customer satisfaction and must go beyond his means to resolve any concerns that the customer has

Product recommendation

With the information received from the Optometrist and the customer, he/she will present the customer with an optimal selection of products. This opportunity may be used to strike a conversation and convert it into sales

He/she is expected to understand the unstated needs of the customer, ask relevant questions, and pick the right time to pitch the recommended solutions

Achieving sales targets & SOP adherence

Sales Associate is expected to achieve the assigned target for sales, eye-test conversion, and returns. He/she must follow all assigned SOPs diligently

Post making the sale, he/she is responsible for coordinating with the customer for product pickup, after receiving due communication from the warehouse. He/she will verify the accuracy of the lenses fitted before handing over the product to the customer. In case of returns, he/she is expected to understand the reason and try to resolve the same to control the return percentage

Store upkeep & maintenance

He/she is expected to maintain Lenskart standards of hygiene in the store with respect to the overall display, frames, instruments, and other store equipment by cleaning them regularly

He/she must ensure the security of all Lenskart equipment and ensure there is no shortage of stock units or damage in the store

Personal attributes & competencies

Minimum qualification: 12th pass; Graduates preferred

Ability to build rapport and trusting relationships

Ability to understand unstated needs of the customer and offer solutions

Clear articulation and active listening skills

Ability to adapt to changing environment and openness to learn

Proactive task ownership, result-orientation, and customer-orientation

Ability to multitask and organize activities based on priority