Retail Sales Executive

Lenskart; Kannur; On-site; INR 180,000 - 240,000; Full time

Job summary

Lenskart is seeking a Sales Associate to deliver exceptional customer experiences in-store in Kannur, Kerala. You will guide customers, upsell products, and ensure accurate checkout using the POS system.

The role emphasizes achieving sales targets, maintaining store standards, and coordinating with warehouse for order pickup and returns. A 12th pass is acceptable, with graduates preferred, and a readiness to learn in a fast-paced retail environment.

Qualifications

• 12th pass or higher with good communication and customer service skills.
• Graduate candidates preferred with strong interpersonal skills.
• Able to engage customers, understand needs and close sales.
• Willingness to learn, adapt and work in a fast-paced store environment.

Responsibilities

• Greet and assist walk-in customers, guiding them to suitable products.
• Maintain store standards, assist in stock counts and merchandise presentation.
• Process transactions accurately using the POS system.
• Work towards sales targets and adhere to SOPs for each task.
• Coordinate with warehouse for product pickup and returns and verify lens fitting.
• Keep the store clean, organized, and secure to protect stock and equipment.

Skills

Customer service

Active listening

Upselling

Stock management

Education

12th pass

Graduates preferred

Tools

POS system

Job description

About the Role

Sales Associate is responsible for providing the best customer experience in the stores by providing high standards of selling services to Lenskart customers. He/she plays a pivotal role in driving the revenue achieved by the store.

Responsibilities Area Activities expected to be performed by a Lenskart Sales Associate

Customer focus

Sales Associate is expected to greet and welcome all walk-in customers and guide them toward the clinic, promoting the free eye check-up

He/she will be involved in stocktakes, maintaining sales floor standards, and other day-to-day tasks to deliver the best shopping experience to the customers

He/she must possess a basic understanding of the POS system to ensure that the transactions are processed effectively

He/she must be dedicated to customer satisfaction and must go beyond his means to resolve any concerns that the customer has

Product recommendation

With the information received from the Optometrist and the customer, he/she will present the customer with an optimal selection of products. This opportunity may be used to strike a conversation and convert it into sales

He/she is expected to understand the unstated needs of the customer, ask relevant questions, and pick the right time to pitch the recommended solutions

Achieving sales targets & SOP adherence

Sales Associate is expected to achieve the assigned target for sales, eye-test conversion, and returns. He/she must follow all assigned SOPs diligently

Post making the sale, he/she is responsible for coordinating with the customer for product pick up, after receiving due communication from the warehouse. He/she will verify the accuracy of the lenses fitted before handing over the product to the customer. In case of returns, he/she is expected to understand the reason and try to resolve the same to control the return percentage

Store upkeep & maintenance

He/she is expected to maintain Lenskart standards of hygiene in the store with respect to the overall display, frames, instruments, and other store equipment by cleaning them regularly

He/she must ensure the security of all Lenskart equipment and ensure there is no shortage of stock units or damage in the store

Personal attributes & competencies

Minimum qualification: 12th pass; Graduates preferred

• Ability to build rapport and trusting relationships
• Ability to understand unstated needs of the customer and offer solutions
• Clear articulation and active listening skills
• Ability to adapt to changing environment and openness to learn
• Proactive task ownership, result-orientation, and customer-orientation
• Ability to multitask and organize activities based on priority