Retail Sales Executive

Lenskart; Shaheed Bhagat Singh Nagar; On-site; INR 150,000 - 230,000; Full time

Job summary

Lenskart is seeking a Sales Associate in India to deliver an exceptional in-store shopping experience. You will greet customers, guide them to eye care services, and present optimal product selections based on input from the optometrist and customer needs.

You will strive to achieve sales targets, ensure eye-test conversions, and adhere to SOPs while coordinating post-sale processes including product pickup and lens verification at handover.

Qualifications

• Must greet and welcome walk-in customers and guide them toward eye-care services.
• Ability to understand unstated customer needs and offer solutions.
• Proficient in processing transactions using the POS system.
• Dedicates to customer satisfaction and resolves concerns effectively.

Responsibilities

• Greet walk-in customers and guide them toward the clinic and free eye check-up.
• Present optimal product selections based on optometrist input and customer needs.
• Achieve sales targets for sales, eye-test conversions, and returns; follow SOPs.
• Coordinate post-sale activities with warehouse for product pickup and verify lens fittings.

Skills

Customer focus

Product recommendation

Sales targets

SOP adherence

Store upkeep

Interpersonal skills

Multitasking

Education

12th pass

Graduate preferred

Tools

POS system

Job description

About the Role

Sales Associate is responsible for providing the best customer experience in the stores by providing high standards of selling services to Lenskart customers. He/she plays a pivotal role in driving the revenue achieved by the store.

Responsibilities Area Activities expected to be performed by a Lenskart Sales Associate

Customer focus

Sales Associate is expected to greet and welcome all walk-in customers and guide them toward the clinic, promoting the free eye check-up

He/she will be involved in stocktakes, maintaining sales floor standards, and other day-to-day tasks to deliver the best shopping experience to the customers

He/she must possess a basic understanding of the POS system to ensure that the transactions are processed effectively

He/she must be dedicated to customer satisfaction and must go beyond his means to resolve any concerns that the customer has

Product recommendation

With the information received from the Optometrist and the customer, he/she will present the customer with an optimal selection of products. This opportunity may be used to strike a conversation and convert it into sales

He/she is expected to understand the unstated needs of the customer, ask relevant questions, and pick the right time to pitch the recommended solutions

Achieving sales targets & SOP adherence

Sales Associate is expected to achieve the assigned target for sales, eye-test conversion, and returns. He/she must follow all assigned SOPs diligently

Post making the sale, he/she is responsible for coordinating with the customer for product pickup, after receiving due communication from the warehouse. He/she will verify the accuracy of the lenses fitted before handing over the product to the customer. In case of returns, he/she is expected to understand the reason and try to resolve the same to control the return percentage

Store upkeep & maintenance

He/she is expected to maintain Lenskart standards of hygiene in the store with respect to the overall display, frames, instruments, and other store equipment by cleaning them regularly

He/she must ensure the security of all Lenskart equipment and ensure there is no shortage of stock units or damage in the store

Personal attributes & competencies

• Minimum qualification: 12th pass; Graduates preferred
• Ability to build rapport and trusting relationships
• Ability to understand unstated needs of the customer and offer solutions
• Clear articulation and active listening skills
• Ability to adapt to changing environment and openness to learn
• Proactive task ownership, result-orientation, and customer-orientation
• Ability to multitask and organize activities based on priority