Retail Sales & Billing Executive

Great Indian Sweets; Chennai; Hybrid; INR 167,000 - 234,000; Full time

Job summary

Great Indian Sweets in Chennai is seeking a Retail Sales Specialist to greet customers, explain products, and suggest sweets for various occasions. The role includes in-store sales, displays, stock checks, and support for promotions, with some responsibilities able to be performed from home.

The ideal candidate will have strong customer service, product knowledge, clear communication, and the ability to work flexible hours including evenings and weekends.

Qualifications

• Strong customer service and interpersonal skills to engage diverse customers.
• Retail sales and product knowledge to promote sweets and upsell.
• Clear communication to explain options and handle questions.
• Good numeracy and experience with POS, billing and cash handling.

Responsibilities

• Greet and assist customers on the sales floor.
• Explain product features and ingredients to customers.
• Recommend suitable sweets for occasions and upsell when appropriate.
• Handle in-store sales transactions and manage displays for presentation.
• Ensure product freshness and proper presentation; assist with stock checks.
• Assist with promotions and festive campaigns; report sales and customer feedback.

Skills

Customer service

Retail sales

Product knowledge

Communication

POS systems

Flexible schedule

Tools

POS terminal

Job description

Company Description Great Indian Sweets is dedicated to crafting authentic sweets that celebrate local heritage, traditions, and flavors. Our recipes combine premium raw materials, indigenous processes, and original methods developed by expert local chefs with decades of experience. Each box is designed to evoke nostalgia, spark conversations, and add elegance to family celebrations. We focus on delivering unmatched taste and presentation, making our products a preferred gifting option for families and friends. Team members join a brand built on trust, quality, and a passion for creating memorable sweet experiences.

Role Description The Retail Sales Specialist is a full-time role based in Chennai, with certain responsibilities that can be performed from home. On a typical day, this role involves greeting and assisting customers, explaining product features and ingredients, and recommending suitable sweets for various occasions. The specialist handles in-store sales transactions, manages displays, ensures product freshness and presentation, and supports inventory checks and restocking.

The role also includes answering customer queries via phone or online channels, maintaining a clean and welcoming store environment, and supporting promotional activities and festive campaigns. Collaboration with the store team and timely reporting to management on sales performance and customer feedback are key aspects of this position.

Qualifications

• Candidates should possess strong Customer Service and Interpersonal Skills to engage warmly with diverse customers and build lasting relationships.
• Candidates should possess Retail Sales and Product Knowledge skills to effectively promote sweets, explain features, and support upselling and cross-selling.
• Candidates should possess clear Communication skills, including the ability to explain options, handle questions, and manage basic customer issues professionally.
• Basic numeracy skills and comfort with point-of-sale systems, billing, and cash handling.
• Ability to stand for extended periods and manage peak-hour customer traffic, especially during festivals and weekends.
• Prior experience in retail, food, or hospitality environments is an advantage but not mandatory.
• High school diploma or equivalent; additional training in sales or customer service is a plus.
• Willingness to work a flexible schedule, including evenings, weekends, and festive seasons, as required.