Retail Pharmacist

Orion; Dum Dum; On-site; INR 240,000 - 360,000; Full time

Job summary

Orion in India seeks a pharmacy professional to manage daily store operations, drive sales across diagnostics and generics, and ensure top-tier customer service. You will handle in-store and omnichannel orders, maintain inventory accuracy, and follow SOPs for compliance and billing.

The role requires a Pharmacy degree or diploma with 1–3 years’ experience, valid council registration, and strong computer skills.

Qualifications

• Bachelor's degree or Diploma in Pharmacy with 1-3 years of experience.
• Valid State Pharmacy Council registration.
• Strong customer service and communication skills.
• Proficiency in computers and pharmacy software.
• High attention to detail, multi-tasking ability, and ethical conduct.

Responsibilities

• Achieve daily sales targets across private label, big brands, generics, and high-margin categories.
• Drive diagnostics target achievement and perform prescription reminder calls.
• Manage omnichannel orders with 0% pushback and 100% TAT compliance.
• Greet customers professionally and assist in-store and via calls/WhatsApp.
• Maintain inventory with daily inward checks and SKU accuracy.

Skills

Customer service

Communication

Multi-tasking

Attention to detail

Ethical conduct

Computer proficiency

Education

Bachelor's degree in Pharmacy

Diploma in Pharmacy

Tools

Pharmacy software

Job description

Key Responsibilities

• Financial Performance and Sales
• Achieve daily sales, private label, BigBasket, generics, and high-margin category targets.
• Drive diagnostics target achievement.
• Execute prescription reminder calls and follow up on dormant/lapsed users and high-value users.
• Review the commitment register and ensure timely customer deliveries.

Omnichannel Order Management

• Ensure 0% pushback on all omnichannel orders.
• Maintain 100% TAT compliance in processing omnichannel orders.

Customer Service and Experience

• Greet all customers with folded hands.
• Understand and fulfill customer requirements both in-store and via calls/WhatsApp (response within 1520

mins).

• Build healthy relationships through professional service and behavior.
• Home deliveries as per the business and customer service protocols, based on business requirements’.

Inventory Management and Accuracy

• Inward inventory daily with 100% accuracy.
• Ensure correct putaway as per SKU-location mapping.
• Conduct daily pullouts of expired, near-expiry, and non-moving items.
• Enter all bounced items into the system.
• Conduct daily physical SKU audits.

Compliance and Banking

• Maintain duplicate invoices and cold chain temperature records as per SOP.
• Regularize manual bills in the system.
• Manage sales returns with email approvals.
• Prepare DSR and cash ledger during shift handover; validate during takeover.
• Respond to all emails received at the store pharmacy preferably in the same shift.

Store Hygiene & Visual Merchandising

• Maintain store cleanliness via housekeeping staff.
• Clean racks and shelves daily and arrange items per VM SOP.
• Place appropriate discount tags and ensure monetized brands are correctly displayed.

Marketing and Promotional Activities

• Set up in-store marketing collaterals and standees as per guidelines.
• Actively participate in camps and door-to-door activities.
• Inform customers about ongoing offers, home delivery, and diagnostics services.

What We Are Looking For

• Bachelor's degree or Diploma in Pharmacy with 1-3 years of experience.
• Valid State Pharmacy Council registration.
• Strong customer service and communication skills.
• Proficiency in computers and pharmacy software.
• High attention to detail, multi-tasking ability, and ethical conduct.