Pharmacy Assistant

Apollo Pharmacy; Sarangarh; On-site; INR 150,000 - 230,000; Full time

Job summary

Apollo Pharmacy is seeking a Pharmacy Assistant / Pharmacy Aide to support the Pharmacist in dispensing medications, manage stock, and assist customers at the counter.

The role includes ensuring accurate billing, patient counseling, and coordinating with in-house pharmacies to fulfill prescriptions, with emphasis on service quality and adherence to safety protocols.

Qualifications

• Eligibility: non-pharmacy qualifications allowed only with relevant pharmacy retail experience.
• Experience in dispensing drugs according to prescriptions.
• Ability to coordinate with doctors, customers, and in-house pharmacies.

Responsibilities

• Assist the Pharmacist in dispensing drugs according to a prescription issued by the doctor.
• Arrange medicines from in-house pharmacies when not available to fulfill prescriptions.
• Consult doctor before substituting medicines.
• Cross-check issued medicines with the bill for patient name, item, quantity, expiry.
• Check stock availability and raise indent accordingly.
• Counsel patients/customers on health and medicines.
• Maintain good relations with customers/doctors.
• Manage free home delivery register and follow up deliveries.
• Handle inbound calls focusing on drug information and patient education.
• Process cash at billing counter when required.
• Stock entry in computer and transfer stock via BT if needed.
• Ensure 100% stock tally and rack wise verification.
• Focus on sales and meet pharmacy targets.
• Perform any other duties assigned by in-charge.

Skills

Patient counseling

Customer service

Pharmacy operations

Job description

PHARMACY ASSISTANT / PHARMACY AIDE

• Assist the Pharmacist in dispensing drugs according to a prescription issued by the doctor.
• In case the prescribed medicines are not available, arrange the same from the in-house pharmacies for the honor of 100% prescription.
• Substitution of medicines is to be consulted with the doctor.
• Cross check the issuing medicines with the bill concerning patient name, items name, quantity, expiry and acknowledge the bill.
• Checking out the availability of stock in the pharmacy and based on the availability of stock-raising the indent for the stock.

Customer Service

• To counsel the patients /customers on health, the reaction of medicines.
• To maintain good relations with customers/doctors.
• To maintain the free home delivery register and follow-up the medicines deliveries to the customers in time.
• Handle all the inbound calls primarily focusing on drug information, patient counseling/education, and free home delivery orders.
• Also, handle patient queries and issues concerning drug therapy and drug information.
• Handle cash in billing counter as and when required.

Cold Chain Management

• Storing the drugs under proper conditions of refrigeration and security.
• To prepare bills in computer and collect the cash.
• Check quantity, MRP, batch number, and date of expiry of the received items from stores before entering into computer.

Inventory Management & Sales

• To enter stocks in computer and take the printout of receipt from stores (RS) for cross-checking with items issues list from stores based on the stock availability.
• If necessary importing/exporting the stock from nearby pharmacies through BT (Branch Transfers).
• If a stock is not available at near pharmacies, directly communicating with DC – in charge and visiting the DC and collecting the necessary stock with the period based on the emergency.
• To maintain the record for no stock items and follow-up the same.
• Ensure that 100% physical stock is tallied according to category (Tablets, Syrups, Injections, Fluids, Ointments, Liquids, Capsules, Powders, Drops, Surgicals, and Miscellaneous) twice a week.
• Daily rack wise verification of fast-moving items.
• Ensure shift hand-over and take-over is given before leaving the work area.
• Focus on sales and strive to attain the target of the pharmacy.
• Perform any other job assigned by the in-charge as per exigencies of work.

Compensation & Benefits

This job is on company rolls offering competitive pay, benefits and attractive incentives. NOTE: Eligibility for candidates with Non- Pharmacy qualification with relavant Pharmacy Retail experience ONLY.